# Full Error List source: https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md This section includes a comprehensive list of all Open Finance errors, the remediation category for resolving the issue, the HTTP status, and the associated error message. Click the link to get details on the error's cause, troubleshooting steps, and how to remedy the error. ## Error Codes {#error-codes} | Error Code | Remediation Category | HTTP Status | Error Message | |--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------|------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | [101](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#101) | Retry Later | 500 | There is currently a problem with the connection to this financial institution and it's being worked on. Please try again later. | | [102](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#102) | Retry Later | 500 | Problem connecting to the institution. Wait a few minutes and try again. Submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) if the issue persists.​ | | [103](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidcredentials/index.md#103) | Data Connect Fix | 500 | Invalid login credentials. Prompt the user for a new password or have them reset it.​ | | ​[104](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#104) | Retry Later | 500 | An error has occurred in the script while parsing the institution's website. Please retry again and if the problem persists, [escalate the issue](https://support.finicity.com/knowledge/articles/201750879/en-us?brand_id=85319&return_to=%2Fhc%2Fen-us%2Farticles%2F201750879#escalation) through the API. | | [105](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#105) | Retry Later | 500 | Institution's website is unavailable or intermittently available. Please retry again and if the problem persists, [escalate the issue](https://support.finicity.com/knowledge/articles/201750879/en-us?brand_id=85319&return_to=%2Fhc%2Fen-us%2Farticles%2F201750879#escalation) through the API. | | [106](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#106) | Retry Later | 500 | User action required at financial institution. Prompt the user to login to their account directly at the institution's website and verify if the account is active and accessible, the transactions are visible and can be downloaded in the desired format. If after doing this the account still fails, then the account details, including account nickname and/or number, needs to be verified that it has not changed. If the problem persist then institution scripts needs to be updated. | | [107](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#107) | Retry Later | 500 | Institution script timed out. Please wait a few minutes and try again. Please retry again and if the problem persists, [escalate the issue](https://support.finicity.com/knowledge/articles/201750879/en-us?brand_id=85319&return_to=%2Fhc%2Fen-us%2Farticles%2F201750879#escalation) through the API. | | [108](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#108) | Re-Authenticate or Provide Consent | 500 | User action required at financial institution. Prompt the user to login to their account directly at the institution's website and follow the instructions there. This typically means that there is an unexpected notice for the customer at the website such as when the customer has to accept new terms or has been invited to participate in a program like e-statements. | | [109](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#109) | Re-Authenticate or Provide Consent | 500 | User action required at financial institution. Prompt the user to login to their account directly at the institution's website and follow the instructions there. This typically means that the customer institution is requiring that they change their security information like password or security questions. | | [110](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [111](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [112](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [113](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [114](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [115](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [116](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [117](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [118](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [119](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [120](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [121](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [122](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [123](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [124](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [125](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [126](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [127](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [128](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [129](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [130](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [131](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [132](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [133](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [134](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [135](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [136](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [137](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [138](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [139](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [140](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [141](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [142](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [143](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [144](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [145](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [146](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [147](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [148](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [149](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [150](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [151](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [152](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [153](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [154](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [155](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [156](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [157](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [158](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [159](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [160](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [161](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [162](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [163](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [164](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [165](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [166](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [167](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [168](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#data-mismatch-errors) | Retry Later | 500 | 0An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [169](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#data-mismatch-errors) | Retry Later | 500 | 0An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [170](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [171](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#171) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [172](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [173](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [174](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [175](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [176](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [177](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [178](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [179](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#179) | Retry Later | 500 | There are too many connections to the financial institution currently for the customer. It may help to have the customer log out of the financial institution website on any device they may have it open on. Otherwise trying again later when the additional connections have dropped automatically could help. If the issue persists submitting a support ticket is the recommended action. | | [180](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [181](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [182](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [183](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [184](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [185](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#185) | Data Connect Fix | 500 | Missing or incorrect MFA answer. One of your security questions (e.g. name of your first pet) has expired and needs to be answered. | | [186](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [187](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#187) | Re-Authenticate or Provide Additional Information | 500 | Missing or incorrect MFA answer. One of your security questions (e.g. name of your first pet) has expired and needs to be answered. | | [188](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [189](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [190](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [191](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [192](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [193](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [194](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#194) | Re-Authenticate or Provide Additional Information | 500 | Invalid MFA question. The MFA question doesn't match with the customer records. | | [195](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [196](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [197](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#197) | Re-Authenticate or Provide Additional Information | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [198](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [201](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [203](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [265](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#265) | Report or Escalate for Investigation | 500 | Owner information not available.​ | | [324](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/324/index.md) | Data Connect Fix | 500 | During the add account process an error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action.​ For already added accounts this means that the customer's account information has changed at the financial institution. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action to fix this issue. | | [325](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/325/index.md) | Retry Later | 500 | The account is currently being aggregated. Call the [Get Customer Account](https://developer.mastercard.com/open-finance-au/documentation/api-reference/index.md#GetCustomerAccounts) endpoint periodically to view the account status. The refresh operation is complete when `aggregationStatusCode` is 0 and `aggregationSuccessDate` is greater than or equal to `aggregationAttemptDate`.​ | | [331](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#331) | Re-Authenticate or Provide Additional information | 400 | The customer has taken too long to answer an MFA question. This error typically will not appear as we will prompt them to try again before the time runs out. The customer has 5 minutes to answer an MFA question. | | [341](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-connection-errors) | Re-Authenticate or Provide Additional Information | 400 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [342](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-connection-errors) | Re-Authenticate or Provide Additional Information | 400 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [343](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [344](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Re-Authenticate or Provide Additional Information | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [345](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Re-Authenticate or Provide Additional Information | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [403](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/403/index.md) | Verify Account or Data State | 500 | During the add account process an error occurred in the financial institution connection. Submitting a support ticket is the recommended action.​ For already added accounts this means that the customer's account information has changed at the financial institution. Submitting a support ticket is the recommended action to fix this issue.​ | | [417](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#417) | Retry Later | 500 | Error on transaction page. | | [418](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#418-and-419) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | [419](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#418-and-419) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | [500](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#500) | Retry Later | 500 | An unknown issue has interrupted our communication with your bank. Please try again. (500)​ | | [502](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#502) | Invalid Input | 500 | Invalid function. | | [503](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#503) | Retry Later | 500 | During getting URL, A timeout occurred while waiting for a response from the port specified. | | [504](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#504) | Retry Later | 500 | Error Connecting Account - Please Try Submitting Again. (504) | | [525](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#525) | Retry Later | 500 | During posting the parameter, a timeout occurred while waiting for a response from the port specified.​ | | [580](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#580) | Retry Later | 500 | Temporary connection issue for the financial institution. Wait a few minutes and try again. Submit a support ticket if the issue persists. | | [900](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#900) | Retry Later | 500 | This attempt has been logged. The connection to this financial institution is currently in the second phase of the creation process. Please attempt to log-in (up to 5 attempts in a row if possible) in order to store all the additional authentication information needed, then try again in 2-3 days. | | [901](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#901) | Retry Later | 500 | The connection to this financial institution is currently being created. Try again later. | | [902](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#902) | Retry Later | 500 | The connection to this financial institution is currently being created. Try again later. | | [903](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#903) | Retry Later | 500 | This attempt has been logged. The connection to this financial institution is currently in the second phase of the creation process. Please try again in 2-3 days. Each attempt will store information needed by engineering to continue to fix the connection. | | [904](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#904) | Retry Later | 500 | OTP handling created for new FI. New attempt needed to store cookie or whitelisting properly. | | [905](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#905) | Retry Later | 500 | If user specific issue or FI partially broken or FI completely broken and it is existing. Programmed to gather login credentials questions on attempt. | | [906](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#906) | Retry Later | 500 | If user specific issue or FI partially broken or FI completely broken and it is existing. Programmed to gather login credentials questions on attempt. | | [907](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#907) | Retry Later | 500 | If user specific issue or FI partially broken or FI completely broken. Existing code with OTP logging macro to gather HTML page info.​ | | [908](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#908) | Retry Later | 500 | Code used to indicate an FI is broken and currently being worked on. Can place this code while working on script to avoid unneeded tickets being submitted. E.g. Login URL hit is not possible through script or any type of posting is not possible. Login URL reloading multiple times OR FI is completely broken and need valid credentials to work further. | | [909](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#909) | Retry Later | 500 | An error occurred with the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [910](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#910) | Retry Later | 500 | Code used to indicate an FI is broken and currently being worked on. Can place this code while working on script to avoid unneeded tickets being submitted. E.g. Login URL hit is not possible through script or any type of posting is not possible. Login URL reloading multiple times OR FI is completely broken and need valid credentials to work further. | | [911](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#911) | Retry Later | 500 | An error occurred in the institution script. No accounts returned from script, due to a user specific issue or FI partially broken or FI completely broken and it is existing.​ | | ​​[913](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#913) | Verify Account or Data State | 500 | Account closed at the financial institution. | | [914](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#914) | Verify Account or Data State | 500 | We don't see the account. | | [915](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#915) | Retry Later | 500 | Institution not working for a specific user or group of users. We are gathering additional authentication information in order to enable the institution connection. The end user should attempt to log in up to 5 attempts in a row if possible to store all the additional authentication information needed since this is related to an MFA type where security question information needs to be stored.​ | | [916](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-ip/900-901-903-904-916/index.md#916) | Retry Later | 500 | Institution not working for a specific user or group of users. We are gathering additional authentication information in order to enable the institution connection. The end user should attempt to log in up to 5 attempts in a row if possible to store all the additional authentication information needed since this is related to an MFA type where security question information needs to be stored.​ | | [920](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#920-921-922-923-926-927-and-929) | Retry Later | 500 | FI currently not supported, due to issue on FI. | | [921](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#920-921-922-923-926-927-and-929) | Retry Later | 500 | Security Type not supported. Example Authenticate through mobile app, Cyber Token​. | | [922](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#920-921-922-923-926-927-and-929) | Retry Later | 500 | When a Security code is present on FI that require matched with security device code or required to enter on security device (Not mobile) - Authenticator​. | | [923](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#920-921-922-923-926-927-and-929) | Retry Later | 500 | Your financial institution is currently not supported | | [924](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#924-925-and-928) | Retry Later | 500 | Google Captcha Not Supported​ | | [925](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#924-925-and-928) | Retry Later | 500 | Motion Captcha​.​ | | [926](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#920-921-922-923-926-927-and-929) | Retry Later | 500 | Our financial institution is currently not supported. (926)​.​ | | [927](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#920-921-922-923-926-927-and-929) | Retry Later | 500 | Aggregation/ Production IPs blocked by FI.​​ | | [928](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#924-925-and-928) | Retry Later | 500 | Aggregation Not Supported At FI e.g. FI has blocking temporarily.​​ | | [929](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#920-921-922-923-926-927-and-929) | Retry Later | 500 | Your financial institution is currently not supported. (929)​.​​ | | [931](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#931) | Re-Authenticate or Provide Additional Information | 500 | End user must refresh accounts and answer OTP every time they want updated data. | | [936](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#936)​ | Re-Authenticate or Provide Additional Information | 500 | The end user has a language preference other than English. This could potentially cause issues with the integration for this specific institution. Have the end user change their language preferences to English for their accounts in order to get the best experience.​ | | [938](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#938) | Report or Escalate for Investigation | 500 | An error occurred in the financial institution connection. | | [940](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#940) | Report or Escalate for Investigation | 500 | Broadcast Message like High security to be accepted to proceed OR completely stopped. | | [945](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-migration-inprogress/index.md#945) | Invalid Input | 500 | The account is migrated but not consented on OAuth. | | [946](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#946)​ | Data Connect Fix | 500 | The token has been accepted but no record has been returned from the institution for the request. This may be due to account closure. You can re-authenticate by going through [Data Connect Fix](https://developer.mastercard.com/open-finance-au/documentation/connect/generate-2-connect-url-apis/index.md) and/or a refresh request. If that fails, submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm).​ | | [947](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidtoken/947-2024/index.md#947) | Data Connect Fix | 500 | Your token is invalid or has expired, Please re-authenticate. | | ​[948](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-migration-inprogress/index.md#948) | Re-Authenticate or Provide Additional Information | 500 | The account has been migrated to OAuth and is waiting for the customer to authenticate. | | [949](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/949/index.md) | Re-Authenticate or Provide Additional Information | 404 | Accounts are in error status and can not be recovered in any way. Delete these accounts. | | [950](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#950) | Invalid Input | 500 | We do not currently support the requested report type for the selected institution. | | [951](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-connection-errors) | Report or Escalate for Investigation | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [952](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#952) | Verify Account or Data State | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [953](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-connection-errors) | Report or Escalate for Investigation | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [954](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-connection-errors) | Report or Escalate for Investigation | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [955](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#955) | Verify Account or Data State | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [959](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#959) | Re-Authenticate or Provide Additional Information | 500 | Financial institution requesting updated contact information.​ | | [960](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#960) | Verify Account or Data State | 500 | Electronic Statement is not available for the requested account. | | [961](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#961) | Re-Authenticate or Provide Additional Information | 500 | Enrollment Required for Paperless Statement/Activate Electronic Statement.​ | | [970](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#970) | Re-Authenticate or Provide Additional Information | 500 | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | [971](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#971) | Re-Authenticate or Provide Additional Information | 500 | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | [972](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#972) | Report or Escalate for Investigation | 500 | This request is not allowed for Aggregator. | | [973](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#973) | Re-Authenticate or Provide Additional Information | 500 | The user is not authorized for the requested resource or online access. | | [974](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#974) | Re-Authenticate or Provide Additional Information | 401 | Error during initial connection of accounts to the financial institution.​ | | [975](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#975) | Report or Escalate for Investigation | 500 | Bank has blocked access to resources for the user concerning security reasons. Please contact your Bank.​ | | [976](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#976) | Verify Account or Data State | 500 | Requested resource does not exist.​ | | [977](https://developer.mastercard.com/open-finance-au/documentation/errors/request/max-limit-exceeded/index.md#977) | Report or Escalate for Investigation | 500 | Service has reached the maximum limit or expired. | | [978](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#978) | Invalid Input | 500 | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | [979](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-connection-errors) | Report or Escalate for Investigation | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [980](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-connection-errors) | Report or Escalate for Investigation | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [981](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#981) | Verify Account or Data State | 500 | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | [982](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [983](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-connection-errors) | Report or Escalate for Investigation | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [990](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#990-991-992-993-994-and-995) | Report or Escalate for Investigation | 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [991](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#990-991-992-993-994-and-995) | Report or Escalate for Investigation | 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [992](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#990-991-992-993-994-and-995) | Report or Escalate for Investigation | 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [993](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#990-991-992-993-994-and-995) | Report or Escalate for Investigation | 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [994](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#990-991-992-993-994-and-995) | Report or Escalate for Investigation | 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [995](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#990-991-992-993-994-and-995) | Report or Escalate for Investigation | 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [996](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#996-997-and-998) | Report or Escalate for Investigation | 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [997](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#996-997-and-998) | Report or Escalate for Investigation | 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [998](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#996-997-and-998) | Report or Escalate for Investigation | 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1000](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1001](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1004](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1005](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1007](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#1007) | Invalid Input | 500 | No transaction records found with specified date range while Aggregation. | | [1008](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/unexpectedloginerror/unexpectedloginerror/index.md#1008) | | 4xx | Invalid Request for Boost-In-A-Box (BIAB) discovery process as request came for different profile with an existing OAuth customer. | | [1009](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1010](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1011](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1012](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [1403](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#1403) | Report or Escalate for Investigation | 500 | No eligible account was found for the end user. | | [1408](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#1408) | Retry Later | 4xx | The institution is undergoing scheduled maintenance. The institution is experiencing temporary technical problems. | | [1415](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#1415) | Invalid Input | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action.​ | | [1440](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#1440) | Retry Later | 4xx | Data Connect time out.​ | | [2001](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2001) | Invalid Input | 400 | Looks like your PDF is password protected. Unlock and upload the file again. | | [2003](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2003) | Re-Authenticate or Provide Additional Information | 401 | An error occurred in the financial institution connection. | | [2005](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#2005) | Invalid Input | 400 | An error occurred in the financial institution connection. Submitting a support ticket is the recommended action. | | [2006](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2006) | Retry Later | 500 | Consent was not provided. | | [2017](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2017) | Re-Authenticate or Provide Additional Information | 401 | The end user cancelled the consent request. | | [2018](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-interrupt/existing-connection-interruptions/index.md#2018) | Retry Later | 500 | An error occurred in the institution script. No accounts returned from script.​ | | [2024](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2024) | Retry Later | 401 | Error during initial connection of accounts to the financial institution. | | [2026](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2026) | Retry Later | 401 | The session to acquire consent has timed out. | | [2028](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2028) | Re-Authenticate or Provide Additional Information | 400 | The end user cancelled the consent request. | | [2030](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2030) | Re-Authenticate or Provide Additional Information | 500 | The end user didn't complete the enrollment flow. | | [2031](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2031) | Re-Authenticate or Provide Additional Information | 401 | The consent request session timed out. | | [2032](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#2032) | Verify Account or Data State | 500 | No eligible account was found for the end user. | | [2035](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2035) | Report or Escalate for Investigation | 401 | We are having problems connecting to your financial institution now. Please wait a moment and try again. | | [2036](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2036) | Report or Escalate for Investigation | 401 | We are having problems connecting to your financial institution now. Please wait a moment and try again.​​ | | [2037](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2037) | Re-Authenticate or Provide Additional Information | 401 | We are having problems connecting to your financial institution now. Please wait a moment and try again.​​ | | [2038](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2038) | Retry Later | 401 | We are having problems connecting to your financial institution now. Please wait a moment and try again.​​ | | [2039](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2039) | Re-Authenticate or Provide Additional Information | 401 | To effectively use the product you are connecting, please provide all required consents - Profile Information/Statement. | | [2040](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/unexpectedloginerror/unexpectedloginerror/index.md#2040) | Retry Later | 401 | Error during initial connection of accounts to the financial institution.​ | | [4034](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidtoken/947-2024/index.md#4034) | | 400 | Access tokens must be managed at the institution's website. | | [4041](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#4041) | Report or Escalate for Investigation | 500 | No eligible account was found for the end user. | | [5030](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/5030/index.md) | Re-Authenticate or Provide Additional Information | 400 | Unable to generate a report. The customer must have at least one account of type checking, savings, moneyMarket, cd, or investment. | | [6004](https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md#6004) | Verify Account or Data State | 500 | Operation 'Request-type' is not supported by 'FI-Name'. | | [7002](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/7002/index.md) | Verify Account or Data State | 500 | Account product not found. | | [10001](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#10001) | Invalid Input | 401 | Invalid credentials​. | | [10005](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#10005) | Re-Authenticate or Provide Additional Information | 400 | Missing parameter. | | [10008](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#10008) | Verify Account or Data State | 500 | No eligible account was found for the end user. | | [10010](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#10010) | Re-Authenticate or Provide Additional Information | 500 | Subscriber is not authorized​. | | [10013](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#10013) | Invalid Input | 401 | Access Consent has expired for the current product of the account. | | [10022](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#10022) | Retry Later | 500 | Invalid (Finicity-App-Token). | | [10023](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/expiredsession/expiredsession/index.md#10023) | Retry Later | 401 | Invalid (Finicity-App-Token). | | [10030](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#10030) | Report or Escalate for Investigation | 500 | Unexpected system error​. | | [10046](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#10046) | Retry Later | 500 | The PDF statement could not be retrieved. | | [10047](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#10047) | Invalid Input | 500 | The PDF statement could not be retrieved. | | [10106](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#10106) | Invalid Input | 500 | No eligible account was found for the end user. | | [10814](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#10814) | Re-Authenticate or Provide Additional Information | 500 | Missing or incorrect MFA answer. One of your security questions (e.g. name of your first pet) has expired and needs to be answered. | | [11000](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#11000) | Report or Escalate for Investigation | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [12001](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#12001) | Report or Escalate for Investigation | 500 or 503 | An unexpected error has occurred​. | | [12003](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#12003) | Re-Authenticate or Provide Additional Information | 409 or 500 | MFA/OTP Encountered​. | | [12005](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#12005) | | 401 | Access Consent has expired for the current product of the account. | | [12008](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#12008) | Invalid Input | 500 | Error while parsing payment routing response​. | | [12009](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#12009) | Invalid Input | 500 | Error while processing payment routing. | | [12015](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#12015) | Invalid Input | 500 | Not found. | | [12022](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/12022/index.md) | | 500 | | | [12046](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/12046/index.md) | | 500 | | | [12401](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/12401/index.md) | Invalid Input | 500 | Partner not found. | | [13002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#13002) | Invalid Input | 500 | Asset not found. | | [13004](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#13004) | Report or Escalate for Investigation | 404 | File upload error​. | | [14001](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14001) | Verify Account or Data State | 404 | Customer not found. | | [14002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14002) | Verify Account or Data State | 404 | Aggregation connect partner not found​. | | [14003](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14003) | Verify Account or Data State | 500 | Aggregation connect partner not found​. | | [14006](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14006) | Report or Escalate for Investigation | 404 | Institution not found. | | [14008](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#14008) | Invalid Input | 404 | All dates must be epoch timestamps. | | [14019](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#14019) | Verify Account or Data State | 401 | Duplicate `loginField` entries.​ | | [14020](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#14020) | Verify Account or Data State | 400 | This service is not supported for payroll institutions.​ | | [14023](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#14023) | Invalid Input | 404 | Invalid Customer ID​. | | [14030](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#1000-1001-1002-1004-1005-1009-1010-1011-1012-and-14030) | Report or Escalate for Investigation | 400 or 500 | We have encountered an error in our internal system. Please submit a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm). | | [19000](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#19000) | Retry Later | 500 | Account Owner Extraction service internal error. | | [20000](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20000) | Verify Account or Data State | 500 | Account Routing Number not found.​ | | [20001](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20001) | Verify Account or Data State | 500 | Real account number not found​.​​ | | [20002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#20002) | Verify Account or Data State | 409 | Pay statement already exists for a given Asset ID.​​ | | [20003](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20003) | Retry Later | 500 | Create Pay Statement error​.​​ | | [20007](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/accounts-not-migrated/index.md#20007) | | 409 | Accounts for the `institutionLoginId` in the request are not allowed to migrate to new institution. | | [20009](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/accounts-not-migrated/index.md#20009) | | 500 | Accounts could not be migrated​. | | [20014](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#20014) | Report or Escalate for Investigation | 500 | Unable to refresh. | | [20015](https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md#20015) | Verify Account or Data State | 500 | Operation is not supported by financial institution. | | [20017](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20017) | Invalid Input | 500 | Customer search failed. | | [20020](https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md#20020) | Invalid Input | 500 | Unsupported file type. | | [20024](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#20024) | Invalid Input | 404 | Invalid Routing Number​. | | [20025](https://developer.mastercard.com/open-finance-au/documentation/errors/request/badrequest/index.md#20025) | Report or Escalate for Investigation | 404 | Operation is not supported by financial institution. | | [20027](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#20027) | Verify Account or Data State | 500 | Real account number and Routing Number not found​. | | [20028](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#20028) | Verify Account or Data state | 404 | Invalid Real Account Number​. | | [20029](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/other-connection-issues/index.md#unknown-technical-errors) | Retry Later | 500 | An error occurred in the financial institution connection. Submitting a [support ticket](https://developer.mastercard.com/open-finance-au/documentation/support/index.md#create-a-support-case-in-scm) is the recommended action. | | [24302](https://developer.mastercard.com/open-finance-au/documentation/errors/request/api-auth-issue/index.md#24302) | Re-Authenticate or Provide Additional Information | 500 | For your security, we've locked your account. Please reset your password to continue. | | [24303](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidcredentials/index.md#24303) | Re-Authenticate or Provide Additional Information | 500 | Invalid login credentials. | | [24553](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#24553) | Invalid Input | 404 | Transaction not found. | | [38003](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#38003) | Verify Account or Data State | 404 or 500 | Customer doesn't have given account.​ | | [38006](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/account-not-found/909-913-914-946-952/index.md#38006) | Verify Account or Data State | 404 or 500 | Customer does not have any accounts associated with `institutionId`.​ | | [38007](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#38007) | Verify Account or Data State | 500 | Broadcast Message like High security to be accepted to proceed OR completely stopped.​ | | [38008](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#38008) | Invalid Input | 404 | Account details not found. | | [38053](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#38053) | Verify Account or Data State | 500 | Error while adding OAuth account | | [38054](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#38054) | Invalid Input | 400 | Error while processing image. | | [38056](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#38056) | Invalid Input | 400 | Invalid input data​. | | [38057](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#38057) | Verify Account or Data State | 500 | Money Transfer details not found. | | [42000](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#42000) | Report or Escalate for Investigation | 503 | Testing customer limit exceeded. | | [42002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#42002) | Report or Escalate for Investigation | 503 | Aggregation service is temporarily unavailable. Please try again later​. | | [42003](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#42003) | Report or Escalate for Investigation | 403 | Testing customer should not add real accounts​. | | [42004](https://developer.mastercard.com/open-finance-au/documentation/errors/request/invalidrequest/index.md#42004) | Report or Escalate for Investigation | 403 | Trouble communicating with servers. Billable customer should not add testing accounts. | | [44000](https://developer.mastercard.com/open-finance-au/documentation/errors/request/max-limit-exceeded/index.md#44000) | Retry Later | 202 | Invalid App key. | | [44002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/max-limit-exceeded/index.md#44002) | Retry Later | 202 | Aggregation service is temporarily unavailable. Please try again later. | | [45002](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidcredentials/index.md#45002) | Retry Later | 500 | Invalid login credentials. Prompt the user for a new password or have them reset it.​ | | [50024](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#50024) | Verify Account or Data State | | Institution does not support OAuth. | | [50025](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/incompleteauth/938-940-971-185-187/index.md#50025) | Report or Escalate for Investigation | 500 | Oops, something went wrong. Try again in a few minutes.​ | | [50050](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#50050) | Report or Escalate for Investigation | 400, 404, or 500 | Oops, something went wrong. Try again in a few minutes. | | [90004](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#90004) | Invalid Input | 404 | Available balance has not been captured yet. | | [110002](https://developer.mastercard.com/open-finance-au/documentation/errors/request/item-not-found/index.md#110002) | Invalid Input | 409 | Username is not available​. | | [110015](https://developer.mastercard.com/open-finance-au/documentation/errors/request/unexpected-system-issue/index.md#110015) | Report or Escalate for Investigation | 500 | Unexpected system error​. | | [110039](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidcredentials/index.md#110039) | Re-Authenticate or Provide Additional Information | 500 | Invalid login credentials. Prompt the user for a new password or have them reset it.​ | | [201000](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#201000) | Re-Authenticate or Provide Additional Information | 500 | The requested entity was not found.​ | | [201034](https://developer.mastercard.com/open-finance-au/documentation/errors/institutionerrors/connection-not-supported/index.md#201034) | Verity Account or Data STate | 500 | Institution not found.​ |