# Unexpected Login Error source: https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/unexpectedloginerror/unexpectedloginerror/index.md These errors occur when the financial institution returns an unexpected login error. * [179](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/unexpectedloginerror/unexpectedloginerror/index.md#179) * [1008](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/unexpectedloginerror/unexpectedloginerror/index.md#1008) * [2040](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/unexpectedloginerror/unexpectedloginerror/index.md#2040) ## 179 {#179} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 179 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | An unexpected exception error has occurred while login. Try again later. If this error persists, contact your administrator. (179) ![179](https://static.developer.mastercard.com/content/open-finance-au/uploads/179-1.png) | | **Error Message** | There are too many connections to the financial institution currently for the end user. It may help to have the end user log out of the financial institution website on any device they may have it open on. Otherwise trying again later when the additional connections have dropped automatically could help. ​If the issue persists submitting a support ticket is the recommended action. | | **Common Causes** | This error can happen for the following reasons: * If the user is trying to log in multiple times simultaneously, for example, if the user is already logged into their bank account, which then rejects a second login attempt. * Mismatch in account information as entered by the end user and what is available at the financial institution. ​ | | **Troubleshooting Steps** | The end user must ensure to use same login credentials to match what is available at the financial institution. Prompt end user to avoid multiple logins for the same account in order to effectively use the product you are offering. | | **Retriable by End User** | Yes, the end users can resolve this issue. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 1008 {#1008} | Title | Details | |-----------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 1008 | | **Remediation Category** | \<-- ?? --\> | | **HTTP Status** | 4xx | | **Data Connect Alert** | No associated alert. | | **Error Message** | Invalid Request for Boost-In-A-Box (BIAB) discovery process as request came for different profile with an existing OAuth customer.​ | | **Common Causes** | This error can happen for the following reasons: * If the user is trying to log in multiple times simultaneously, for example, if the user is already logged into their bank account, which then rejects a second login attempt. * Mismatch in account information as entered by the end user and what is available at the financial institution. ​ | | **Troubleshooting Steps** | The end user must ensure to use same login credentials to match what is available at the financial institution. Prompt end user to avoid multiple logins for the same account in order to effectively use the product you are offering. | | **Retriable by End User** | Yes, the end users can resolve this issue. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2040 {#2040} | Title | Details | |-----------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 2040 | | **Remediation Category** | Retry Later | | **HTTP Status** | 401 | | **Data Connect Alert** | No associated alert. | | **Error Message** | To effectively use the product you are connecting, please login with original credentials as multiple login detected for the same account. | | **Common Causes** | This error can happen for the following reasons: * If the user is trying to log in multiple times simultaneously, for example, if the user is already logged into their bank account, which then rejects a second login attempt. * Mismatch in account information as entered by the end user and what is available at the financial institution. ​ | | **Troubleshooting Steps** | The end user must ensure to use same login credentials to match what is available at the financial institution. Prompt end user to avoid multiple logins for the same account in order to effectively use the product you are offering. | | **Retriable by End User** | Yes, the end users can resolve this issue. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Back to top](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/unexpectedloginerror/unexpectedloginerror/index.md#179) [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)