# Invalid Credentials source: https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidcredentials/index.md These errors occur when an end user enters invalid credentials. * [103](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidcredentials/index.md#103) * [45002](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidcredentials/index.md#45002) * [24303](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidcredentials/index.md#24303) * [110039](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/invalidcredentials/index.md#110039) ## 103 {#103} | Title | Details | |-------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 103 | | **Remediation Category** | Data Connect Fix | | **HTTP Status** | 500 | | **Data Connect Alert** | Please verify and re-enter your correct login information (103) ![103](https://static.developer.mastercard.com/content/open-finance-au/uploads/103-1.png) | | **Error Message** | Invalid login credentials. Prompt the user for a new password or have them reset it.​ | | **Common Causes** | * During add account process via Data Connect this means that the end user has entered the wrong credentials. * If the customer continues to enter an incorrect password, it is advisable for them to log in directly to their financial institution's website to confirm and/or update their username and password. * On an already added account via Data Connect, this error means that the credentials have changed and need to be updated. ​​ | | **Troubleshooting Steps** | Prompt the end user to reset their credentials via Data Connect Fix. Consumer credentials can be updated by presenting the Data Connect Fix flow to the consumer for the accounts for the `institutionLoginId` set. | | **Data Connect Fix Eligible** | If [Data Connect Fix](https://developer.mastercard.com/open-finance-au/documentation/connect/generate-2-connect-url-apis/index.md) is already integrated, use the Data Connect Fix flow to allow your end users to reset their credentials. For additional details about integrating Data Connect Fix, contact your account management representative. | | **Retriable by End User** | Yes, the end user can resolve the issue if Data Connect Fix is enabled.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 45002 {#45002} | Title | Details | |-------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 45002 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | Please verify and re-enter your correct login information (45002) ![45002](https://static.developer.mastercard.com/content/open-finance-au/uploads/45002.png) | | **Error Message** | The characters PIPE ("\|") and TILDE ("\~") and LESS THAN ("\<") are not supported in account passwords and some other data fields. Prompt the user to login to their account directly at the institution's website and change their password to remove the unsupported character. Then retry the failed operation, with the new password.​ | | **Common Causes** | The user has included unsupported characters in their FI account password. This error means the user needs to return to their institution's website and change their password to not use the "\|", "\~", or "\<" characters.​ | | **Troubleshooting Steps** | Prompt the end user to reset their credentials via Data Connect Fix. Consumer credentials can be updated by presenting the connect fix flow to the consumer for the accounts for the institutionLoginId set. | | **Data Connect Fix Eligible** | If [Data Connect Fix](https://developer.mastercard.com/open-finance-au/documentation/connect/generate-2-connect-url-apis/index.md) is already integrated, use the Data Connect Fix flow to allow your end users to reset their credentials. For additional details about integrating Data Connect Fix, contact your account management representative. | | **Retriable by End User** | Yes, the end user can resolve the issue if Data Connect Fix is enabled.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 24303​ {#24303} | Title | Details | |-------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 24303 | | **Remediation Category** | Re-Authenticate or Provide Additional information | | **HTTP Status** | 500 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Invalid login credentials. | | **Common Causes** | * During add account process via Data Connect this means that the end user has entered the wrong credentials. * If the customer continues to enter an incorrect password, it is advisable for them to log in directly to their financial institution's website to confirm and/or update their username and password. * On an already added account via Data Connect, this error means that the credentials have changed and need to be updated. ​​ | | **Troubleshooting Steps** | Prompt the end user to reset their credentials via Data Connect Fix. Consumer credentials can be updated by presenting the connect fix flow to the consumer for the accounts for the institutionLoginId set. | | **Data Connect Fix Eligible** | If [Data Connect Fix](https://developer.mastercard.com/open-finance-au/documentation/connect/generate-2-connect-url-apis/index.md) is already integrated, use the Data Connect Fix flow to allow your end users to reset their credentials. For additional details about integrating Data Connect Fix, contact your account management representative. | | **Retriable by End User** | Yes, the end user can resolve the issue if Data Connect Fix is enabled.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 110039 {#110039} | Title | Details | |-------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 110039 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 500 | | **Data Connect Alert** | Please verify and re-enter your correct login information. (110039) ![110039](https://static.developer.mastercard.com/content/open-finance-au/uploads/110039.png) | | **Error Message** | Invalid username. The username must have a minimum of 6 characters and maximum of 255 characters. | | **Common Causes** | The customer's FI account username is invalid for Data Connect. It is advisable for them to log in directly to their financial institution's website to confirm and/or update their username and password.​ | | **Troubleshooting Steps** | Prompt the end user to reset their credentials via Data Connect Fix. Consumer credentials can be updated by presenting the Data Connect Fix flow to the consumer for the accounts for the `institutionLoginId` set. | | **Data Connect Fix Eligible** | If [Data Connect Fix](https://developer.mastercard.com/open-finance-au/documentation/connect/generate-2-connect-url-apis/index.md) is already integrated, use the Data Connect Fix flow to allow your end users to reset their credentials. For additional details about integrating Data Connect Fix, contact your account management representative. | | **Retriable by End User** | Yes, the end user can resolve the issue if Data Connect Fix is enabled.​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)