# Consent Authorization source: https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md The following errors occur when end user's consent authorization is not available. * [2001](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2001) * [2003](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2003) * [2006](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2006) * [2017](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2017) * [2024](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2024) * [2026](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2026) * [2028](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2028) * [2030](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2030) * [2031](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2031) * [2035](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2035) * [2036](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2036) * [2037](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2037) * [2038](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2038) * [2039](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2039) * [10013](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#10013) * [12005](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#12005) * [14019](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#14019) ## 2001 {#2001} | Title | Details | |---------------------------|-----------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2001 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 400 | | **Data Connect Alert** | Please upload an unlocked PDF. (2001) ​ ![2001](https://static.developer.mastercard.com/content/open-finance-au/uploads/2001.png) | | **Error Message** | Looks like your PDF is password protected. Unlock and upload the file again. ​ | | **Common Causes** | This error occurs when the user uploads a PDF file that is password protected ​​​ | | **Troubleshooting Steps** | Have the user upload a PDF that is not password protected. ​ | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#account-errors) ## 2003 {#2003} | Title | Details | |---------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2003 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 401 | | **Data Connect Alert** | We ran into a connetion issue, try again later or select another institution (2003)​ ![2003](https://static.developer.mastercard.com/content/open-finance-au/uploads/2003-1.png) | | **Error Message** | Consent was not provided. ​ | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data ​​​ | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2006 {#2006} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2006 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | We are having problems connecting to your financial institution now. Please try again later. (2006)​ ![2006](https://static.developer.mastercard.com/content/open-finance-au/uploads/2006.png) | | **Error Message** | An error occurred in the financial institution​ connection. | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2017 {#2017} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2017 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 401 | | **Data Connect Alert** | We ran into a connection issue, try again later or select another institution. (2017)​ ![2017](https://static.developer.mastercard.com/content/open-finance-au/uploads/2017-1.png) | | **Error Message** | The end user cancelled the consent request. ​ | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2024 {#2024} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2024 | | \\ **Remediation Category** | Retry Later | | **HTTP Status** | 401 | | **Data Connect Alert** | We ran into a connection issue, try again later or select another institution. (2024) ![2024](https://static.developer.mastercard.com/content/open-finance-au/uploads/2024-1.png) | | **Error Message** | Error during initial connection of accounts to the financial institution.​ | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2026 {#2026} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2026 | | **Remediation Category** | Retry Later | | **HTTP Status** | 401 | | **Data Connect Alert** | We ran into a connection error, try again later or select another institution. (2026)​ ![2026](https://static.developer.mastercard.com/content/open-finance-au/uploads/2026.png) | | **Error Message** | The session to acquire consent has timed out.​ | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2028 {#2028} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2028 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 400 | | **Data Connect Alert** | We ran into a connection error, try again later or select another institution. (2028) ![2028](https://static.developer.mastercard.com/content/open-finance-au/uploads/2028.png) | | **Error Message** | The end user cancelled the consent request. ​ | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2030 {#2030} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2030 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 500 | | **Data Connect Alert** | You have not completed the enrollment flow. Please complete the enrollment to continue. (2030)​ ![2030](https://static.developer.mastercard.com/content/open-finance-au/uploads/2030-1.png) | | **Error Message** | The end user didn't complete the enrollment flow. | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2031 {#2031} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2031 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 401 | | **Data Connect Alert** | The consent request session timed out. (2031)​ ![2031](https://static.developer.mastercard.com/content/open-finance-au/uploads/2031.png) | | **Error Message** | The consent request session timed out.​ | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2035 {#2035} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2035 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 401 | | **Data Connect Alert** | No associated alert. | | **Error Message** | We are having problems connecting to your financial institution now. Please wait a moment and try again.​​ | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2036 {#2036} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2036 | | **Remediation Category** | Report or Escalate for Investigation | | **HTTP Status** | 401 | | **Data Connect Alert** | No associated alert. | | **Error Message** | We are having problems connecting to your financial institution now. Please wait a moment and try again.​​ | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2037 {#2037} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2037 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 401 | | **Data Connect Alert** | No associated alert. | | **Error Message** | We are having problems connecting to your financial institution now. Please wait a moment and try again.​​ | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2038 {#2038} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2038 | | **Remediation Category** | Retry Later | | **HTTP Status** | 401 | | **Data Connect Alert** | No associated alert. | | **Error Message** | You have exceeded the testing account limit allowed by partner. | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 2039 {#2039} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 2039 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 401 | | **Data Connect Alert** | No associated alert. | | **Error Message** | To effectively use the product you are connecting, please provide all required consents - Profile Information/Statement. | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 10013 {#10013} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 10013 | | **Remediation Category** | Invalid Input | | **HTTP Status** | 401 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Access Consent has expired for the current product of the account. | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#account-errors) ## 12005 {#12005} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 12005 | | **Remediation Category** | | | **HTTP Status** | 401 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Access Consent has expired for the current product of the account. | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#account-errors) ## 14019 {#14019} | Title | Details | |---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 14019 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 401 | | **Data Connect Alert** | No associated alert. | | **Error Message** | Duplicate `loginField` entries. | | **Common Causes** | This error occurs during an add account event in the OAuth connection flow. Some of the possible reasons could be, if the end user: * Did not grant permission for data access * Did not complete the authentication process * Canceled or rejected the consent request * Allowed the session to time out * Encountered an unexpected issue with the authorization server * Revoked previously granted access to the necessary data | | **Troubleshooting Steps** | Restart a new Data Connect session to allow the end user to consent and provide authorization to access permissioned data. ​ | | **Retriable by End User** | No. ​ | | **Access to Latest Data** | You will not be able to retrieve the latest data for this account until the issue is resolved. | [Back to top](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/consentauth/consentauthorization/index.md#2006) [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)