# Additional End User Information Needed source: https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md These errors occur when a financial institution needs additional information from the end user during an add account event.​ Click individual errors to learn more. * [936](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#936) * [959](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#959) * [961](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#961) * [106](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#106) * [107](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#107) * [108](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#108) * [109](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#109) * [12013](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#12013) * [38053](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#38053) ## 936 {#936} | Title | Details | |-----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 936 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 500 | | **Data Connect Alert** | You have a language preference other than English at your financial institution, which is not supported. Please log in to your financial institution and change your language to English in order to connect. (936)​ ![936](https://static.developer.mastercard.com/content/open-finance-au/uploads/936-1.png) | | **Error Message** | The end user has a language preference other than English. This could potentially cause issues with the integration for this specific institution. Have the end user change their language preferences to English for their accounts in order to get the best experience.​ | | **Common Causes** | This could be a prompt from the financial institution for the user to take a specific action during add account process. These prompts may include actions such as : * Updating customer's contact information before they attempt to add accounts * Accepting e-statements or new terms and conditions * Directing the user to login at the bank website etc. ​Until the end user resolves the issue, data access for certain capabilities can be limited (e.g. account owner details may not be supported) or data refresh can be impacted.​ | | **Troubleshooting Steps** | Data Connect alerts will automatically prompt the end user when they are in session on your behalf to take suggested remediation action associated for this error. ​ Best Practice: Developers may prompt the end users to log into the financial institution and take timely recommended action so that data access/refresh can be resumed. | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 959 {#959} | Title | Details | |-----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 959 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 500 | | **Data Connect Alert** | To continue, please sign in to your financial institution and update the contact information. (959) ![959](https://static.developer.mastercard.com/content/open-finance-au/uploads/959.png) | | **Error Message** | Financial institution requesting updated contact information.​ | | **Common Causes** | This could be a prompt from the financial institution for the user to take a specific action during add account process. These prompts may include actions such as : * Updating customer's contact information before they attempt to add accounts * Accepting e-statements or new terms and conditions * Directing the user to login at the bank website etc. ​Until the end user resolves the issue, data access for certain capabilities can be limited (e.g. account owner details may not be supported) or data refresh can be impacted.​ | | **Troubleshooting Steps** | Data Connect display alerts will automatically prompt the end user when they are in session to take suggested remediation action associated with this error. ​ ​Best Practice: Developers may prompt the end users to log into the financial institution and take timely recommended action so that data access/refresh can be resumed. | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 961 {#961} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 961 | | **Remediation Category** | Re-Authenticate or Provide Additional Information | | **HTTP Status** | 500 | | **Data Connect Alert** | To continue, please sign in to your financial institution and update the contact information. (961) ![961](https://static.developer.mastercard.com/content/open-finance-au/uploads/961.png) | | **Error Message** | Enrollment Required for Paperless Statement/Activate Electronic Statement.​ | | **Common Causes** | This could be a prompt from the financial institution for the user to take a specific action during add account process. These prompts may include actions such as : * Updating customer's contact information before they attempt to add accounts * Accepting e-statements or new terms and conditions * Directing the user to login at the bank website etc. ​Until the end user resolves the issue, data access for certain capabilities can be limited (e.g. account owner details may not be supported) or data refresh can be impacted.​​ | | **Troubleshooting Steps** | Data Connect display alerts will automatically prompt the end user when they are in session to take suggested remediation action associated with this error. ​Best Practice: Developers may prompt the end users to log into the financial institution and take timely recommended action so that data access/refresh can be resumed. | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 106 {#106} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 106 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | We're unable to establish a connection to your financial institution. Try again later. (106)​ | | **Error Message** | User action required at financial institution. Prompt the user to login to their account directly at the institution's website and verify if the account is active and accessible, the transactions are visible and can be downloaded in the desired format. If after doing this the account still fails, then the account details, including account nickname and/or number, needs to be verified that it has not changed. If the problem persist then institution scripts needs to be updated. | | **Common Causes** | This could be a prompt from the financial institution for the user to take a specific action during add account process. These prompts may include actions such as : * Updating customer's contact information before they attempt to add accounts * Accepting e-statements or new terms and conditions * Directing the user to login at the bank website etc. ​Until the end user resolves the issue, data access for certain capabilities can be limited (e.g. account owner details may not be supported) or data refresh can be impacted.​​ | | **Troubleshooting Steps** | Data Connect display alerts will automatically prompt the end user when they are in session to take suggested remediation action associated with this error. ​Best Practice: Developers may prompt the end users to log into the financial institution and take timely recommended action so that data access/refresh can be resumed. | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 107 {#107} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 107 | | **Remediation Category** | Retry Later | | **HTTP Status** | 500 | | **Data Connect Alert** | We're unable to establish a connection to your financial institution. Try again later. (107)​ | | **Error Message** | User action required at financial institution. Prompt the user to login to their account directly at the institution's website and verify if the account is active and accessible, the transactions are visible and can be downloaded in the desired format. If after doing this the account still fails, then the account details, including account nickname and/or number, needs to be verified that it has not changed. If the problem persist then institution scripts needs to be updated. | | **Common Causes** | This could be a prompt from the financial institution for the user to take a specific action during add account process. These prompts may include actions such as : * Updating customer's contact information before they attempt to add accounts * Accepting e-statements or new terms and conditions * Directing the user to login at the bank website etc. ​Until the end user resolves the issue, data access for certain capabilities can be limited (e.g. account owner details may not be supported) or data refresh can be impacted.​​ | | **Troubleshooting Steps** | Data Connect display alerts will automatically prompt the end user when they are in session to take suggested remediation action associated with this error. ​Best Practice: Developers may prompt the end users to log into the financial institution and take timely recommended action so that data access/refresh can be resumed. | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#account-errors) ## 108 {#108} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 108 | | **Remediation Category** | Re-Authenticate or Provide Consent | | **HTTP Status** | 500 | | **Data Connect Alert** | Log in to {financial institution} to complete the required actions that will connect your accounts. (108) ![108](https://static.developer.mastercard.com/content/open-finance-au/uploads/108.png) | | **Error Message** | User action required at financial institution. Prompt the user to login to their account directly at the institution's website and follow the instructions there. This typically means that there is an unexpected notice for the customer at the website such as when the customer has to accept new terms or has been invited to participate in a program like e-statements. | | **Common Causes** | This could be a prompt from the financial institution for the user to take a specific action during add account process. These prompts may include actions such as : * Updating customer's contact information before they attempt to add accounts * Accepting e-statements or new terms and conditions * Directing the user to login at the bank website etc. ​Until the end user resolves the issue, data access for certain capabilities can be limited (e.g. account owner details may not be supported) or data refresh can be impacted.​​ | | **Troubleshooting Steps** | Data Connect display alerts will automatically prompt the end user when they are in session to take suggested remediation action associated with this error. ​ Best Practice: Developers may prompt the end users to log into the financial institution and take timely recommended action so that data access/refresh can be resumed. | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 109 {#109} | Title | Details | |-----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 109 | | **Remediation Category** | Re-Authenticate or Provide Consent | | **HTTP Status** | 500 | | **Data Connect Alert** | Log in to {financial institution} to complete the required actions that will connect your accounts. (109) ![109](https://static.developer.mastercard.com/content/open-finance-au/uploads/109.png) | | **Error Message** | User action required at financial institution. Prompt the user to login to their account directly at the institution's website and follow the instructions there. This typically means that the customer institution is requiring that they change their security information like password or security questions. | | **Common Causes** | This could be a prompt from the financial institution for the user to take a specific action during add account process. These prompts may include actions such as : * Updating customer's contact information before they attempt to add accounts * Accepting e-statements or new terms and conditions * Directing the user to login at the bank website etc. ​Until the end user resolves the issue, data access for certain capabilities can be limited (e.g. account owner details may not be supported) or data refresh can be impacted.​ | | **Troubleshooting Steps** | Data Connect display alerts will automatically prompt the end user when they are in session to take suggested remediation action associated with this error. ​Best Practice: Developers may prompt the end users to log into the financial institution and take timely recommended action so that data access/refresh can be resumed. | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md) ## 12013 {#12013} | Title | Details | |-----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Aggregation Status Code** | 12013 | | **Remediation Category** | | | **HTTP Status** | 500 | | **Data Connect Alert** | We're unable to establish a connection to your financial institution. Try again later. (12013)​ | | **Error Message** | User action required at financial institution. Prompt the user to login to their account directly at the institution's website and verify if the account is active and accessible, the transactions are visible and can be downloaded in the desired format. If after doing this the account still fails, then the account details, including account nickname and/or number, needs to be verified that it has not changed. If the problem persist then institution scripts needs to be updated. | | **Common Causes** | This could be a prompt from the financial institution for the user to take a specific action during add account process. These prompts may include actions such as : * Updating customer's contact information before they attempt to add accounts * Accepting e-statements or new terms and conditions * Directing the user to login at the bank website etc. ​Until the end user resolves the issue, data access for certain capabilities can be limited (e.g. account owner details may not be supported) or data refresh can be impacted.​​ | | **Troubleshooting Steps** | Data Connect display alerts will automatically prompt the end user when they are in session to take suggested remediation action associated with this error. ​Best Practice: Developers may prompt the end users to log into the financial institution and take timely recommended action so that data access/refresh can be resumed. | | **Retriable by End User** | Yes, the end user needs to take specific action as prompted by the financial institution​. ​ | | **Access to Latest Data** | ?? You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md#account-errors) --\> ## 38053 {#38053} | Title | Details | |---------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Error Code** | 38053 | | **Remediation Category** | Verify Account or Data State | | **HTTP Status** | 500 | | **Error Message** | Error while adding OAuth account​ | | **Common Causes** | This error could occur due to multiple reasons such as invalid credentials entered by the end user or when the end user is required to reauthenticate with the financial institution. | | **Troubleshooting Steps** | Restart a Data Connect session to allow the end user to reauthenticate and provide their consent. | | **Retriable by End User** | Yes, the end user can reauthenticate and provide their consent. ​ | | **Access to Latest Data** | You will be unable to access the latest data for this user's account until the end user resolves the issue. | [Back to top](https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/addinfo/106-108-109-961-959/index.md#936) [Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)