# 949
source: https://developer.mastercard.com/open-finance-au/documentation/errors/accounterrors/949/index.md

This error occurs when the end user's bank account is no longer recoverable. ​

|            Title            |                                                                                        Details                                                                                        |
|-----------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Aggregation Status Code** | 949                                                                                                                                                                                   |
| **Remediation Category**    | Re-Authenticate or Provide Additional Information                                                                                                                                     |
| **HTTP Status**             | 404                                                                                                                                                                                   |
| **Data Connect Alert**      | No associated alert.                                                                                                                                                                  |
| **Error Message**           | Accounts are in error status and can not be recovered in any way. Delete these accounts.                                                                                              |
| **Common Causes**           | This error indicates that the account was valid when initially added or linked. However, the account is no longer valid or available, making recovery impossible.                     |
| **Troubleshooting Steps**   | We cannot retrieve any data for this account as the account is non-recoverable. Your application should have a mechanism to handle this by deleting access to the customer account. ​ |
| **Retriable by End User**   | No.                                                                                                                                                                                   |
| **Access to Latest Data**   | You cannot access the latest data for this account as it is no longer available. ​                                                                                                    |

[Full Error List](https://developer.mastercard.com/open-finance-au/documentation/errors/error-list/index.md)