# Code and Formats source: https://developer.mastercard.com/open-finance-au/documentation/codes-and-formats/index.md The following is a list of API status codes that can be returned from the API. API status codes could have various HTTP responses and the status code will typically show up in the body of the response (more details below for most cases). This list is not a complete list of all codes, just the most common ones you are most likely to encounter. Error responses will also have details in the body of the response as to why it is occurring. ## Common API Status Codes {#common-api-status-codes} | CODE | DESCRIPTION | HTTP RESPONSE | CONNECT MESSAGE | REQUIRED ACTION | |----------|---------------------------------------------------------|------------------|----------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | 10005 | Missing Parameter | HTTP 400 | Please enter all required fields. Error code 10005 | A required field was left blank, or contained only whitespace. Submit the request again, with valid text in all required fields. | | 10023 | Expired (App-Token) | HTTP 401 | (not applicable) | See the [Authentication](https://developer.mastercard.com/open-finance-au/documentation/access-and-config/auth/index.md) section to understand App-Token. | | 110039 | Username is not as per the policy. | HTTP 500 | (not applicable) | Usernames must be unique and between 6 and 255 characters. See [Customers](https://developer.mastercard.com/open-finance-au/documentation/access-and-config/customers/index.md) for further details of the username constraints. | | 325 5006 | The account is currently being aggregated. | HTTP 500 | (not applicable) | Call Get Customer Account periodically to see the account status. The refresh operation is complete when aggregationStatusCode is 0 and aggregationSuccessDate is greater than or equal to aggregationAttemptDate. | | 18001 | A report is currently being generated for this customer | (not applicable) | (not applicable) | (not applicable) | ## Common Aggregation Status Codes {#common-aggregation-status-codes} | CODE | DESCRIPTION | CONNECT MESSAGE | REQUIRED ACTION | |-------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | 102 320 580 | Temporary issue at the FI. Wait and try again. Submit a ticket if the issue persists. | Problem connecting. Please wait a few minutes and try again. | Submit a support ticket. If the issue persists, prompt the customer (end user) to log into their application to ensure the user can take the recommended action at the right time so that data access can be resumed. | | 103 | During the add account process this occurs when the customer has entered the wrong credentials. For a previously added account this means that the credentials have changed and need to be updated. | Your sign in information doesn't match this account. Try again or reset your password. | For an existing account where the credentials have changed, use Connect to have the customer revoke consent with the affected FI and consent to share the accounts again. | | 108 | During add account process this occurs when there is a prompt from the Financial Institution that the customer must solve before they attempt to add accounts again. For a previously added account the cause is the same, that there is a prompt that the customer must solve but this happened after the account was initially added. A common example would be that the customer has to accept new terms, or has been invited to participate in a program like e-statements. | User action is required at your Financial Institution. Log into your Financial Institution and check if you have any actions that need to be taken. Error code 108 | Have the customer login to the account and resolve the pop-up banner, typically by accepting new Terms and Conditions or acknowledging other account alerts. | | 109 | This typically occurs when the customer institution is requiring that the customer change their security information like password or security questions. | Your Financial Institution is requiring new security info. Try logging into your Financial Institution and changing or updating your security credentials. Error code 109 | Have the customer login to their account to set a new password, then use Connect to have the customer revoke consent with the affected FI and consent to share the accounts again. | | 900 | This is a new institution connection being created. The customers attempt to add will help move the process along in creating the new connection. The customer can try again in a week to see if support has been added. | We are currently working to add support for this Financial Institution Connection. Your attempts to connect help us to do this. Please make several attempts to sign in if possible as multiple attempts will assist further. Then wait and try again in a week when we have made further progress. | Submit a support ticket. | | 901 | This is a new institution connection being created. The customers attempt to add will help move the process along in creating the new connection. If the customer can attempt multiple times to log in that will assist the process further. The customer can try again in a week to see if support has been added. | We are currently working to add support for this Financial Institution Connection. Your attempts to connect help us to do this. Please make several attempts to sign in if possible as multiple attempts will assist further. Then wait and try again in a week when we have made further progress. | Submit a support ticket. | | 903 | This is a new institution connection being created. The customers attempt to add will help move the process along in creating the new connection. If the customer can attempt multiple times to log in that will assist the process further. The customer can try again in a week to see if support has been added. | We are currently working to add support for this Financial Institution Connection. Your attempts to connect help us to do this. Please make several attempts to sign in if possible as multiple attempts will assist further. Then wait and try again in a week when we have made further progress. | Submit a support ticket. | | 904 | This is a new institution connection being created. The customers attempt to add will help move the process along in creating the new connection. If the customer can attempt multiple times to log in that will assist the process further. The customer can try again in a week to see if support has been added. | We are currently working to add support for this Financial Institution Connection. Your attempts to connect help us to do this. Please make several attempts to sign in if possible as multiple attempts will assist further. Then wait and try again in a week when we have made further progress. | Submit a support ticket. | | 905 | The connection to this Financial Institution is being fixed. If the customer can make multiple attempts to add it will assist in the fix process. | We are currently working to add support for this Financial Institution Connection. Your attempts to connect help us to do this. Please make several attempts to sign in if possible as multiple attempts will assist further. Then wait and try again in a week when we have made further progress. | Submit a support ticket. | | 906 | The connection to this Financial Institution is being fixed. If the customer can make multiple attempts to add it will assist in the fix process. | We are currently working to add support for this Financial Institution Connection. Your attempts to connect help us to do this. Please make several attempts to sign in if possible as multiple attempts will assist further. Then wait and try again in a week when we have made further progress. | Submit a support ticket. | | 907 | The connection to this Financial Institution is being fixed. If the customer can make multiple attempts to add it will assist in the fix process. | We are currently working to add support for this Financial Institution Connection. Your attempts to connect help us to do this. Please make several attempts to sign in if possible as multiple attempts will assist further. Then wait and try again in a week when we have made further progress. | Submit a support ticket. | | 910 | The connection is currently down and being worked on. | Problem connecting to your institution. The problem is being worked on, so please try back in 3 to 5 days. | Submit a support ticket. | | 913 | The account has been closed at the Financial Institution so we can no longer pull data. The application should have some way to handle closed accounts by removal or by changing it to some type of offline account. | We were unable to find an active account. Contact your Financial Institution for support​. | Your application should have a mechanism to handle this by using Connect to have the customer revoke consent with the affected FI and then prompting them to add an active bank account to continue. | | 914 | The account can no longer be located at the Financial Institution under the current set of credentials. Customer should log into their banks website and see if the account is available through their online banking portal. If it is submit a support ticket. The application should have some way to remove the account or change it to some type of offline account. | We were unable to find an active account. Contact your Financial Institution for support.​ | Your application should have a mechanism to handle this by using Connect to have the customer revoke consent with the affected FI and then prompting them to add an active bank account to continue. | | 915 | The connection to this Financial Institution is being fixed. If the customer can make multiple attempts to add it will assist in the fix process. | We are currently working to fix this connection. Your attempts to connect assist in that effort. Please make several attempts to sign in if possible as multiple attempts will assist further. Then you may wait and try again in a week when we have made further progress. | If the issue persists, prompt the customer (end user) to log into their application to ensure the user can take the recommended action at the right time so that data access can be resumed. | | 916 | The connection to this Financial Institution is being fixed. If the customer can make multiple attempts to add it will assist in the fix process. | We are currently working to fix this connection. Your attempts to connect assist in that effort. Please make several attempts to sign in if possible as multiple attempts will assist further. Then you may wait and try again in a week when we have made further progress. | If the issue persists, prompt the customer (end user) to log into their application to ensure the user can take the recommended action at the right time so that data access can be resumed. | | 920 to 929 | There could be multiple reasons that an institution does not support aggregation. We recommend the customer reach out to their Financial Institution and tell them to contact Mastercard by emailing APISupport [APISupport@mastercard.com](mailto:APISupport@mastercard.com) in order to resolve the issue and become a supported institution. | Your Financial Institution is currently not supported. Inform your institution they should contact APISupport [APISupport@mastercard.com](mailto:APISupport@mastercard.com) to resolve the issue. | Verify if the selected account type is supported, if not then prompt the end user to select a different institution or account that does support the product. If the issue continues despite confirming that the Financial Institution supports the selected account type, submit a support ticket for troubleshooting. | | 931 | The bank requires a one time passcode every time the customer wants their financial information refreshed. | No associated alert. | Inform the customer of this situation and facilitate them authenticating every time they use the app to enter the one time passcode so they can get the latest financial info. | | 936 | The customer has a language preference other than English. This could potentially cause issues with the integration for this specific institution. | You have a language preference other than English at your Financial Institution, which is not supported. Please log in to your Financial Institution and change your language to English in order to connect. Error code 936 | Have the customer change their language preferences to English for their accounts in order to get the best experience. | ## Common Connect Status Codes {#common-connect-status-codes} | CODE | DESCRIPTION | |-------|----------------------------------------------------------------------| | 100 | User exited out of Connect | | 200 | Success | | 401 | Unauthorized | | 500 | Unexpected error | | 1403 | OAuth popup blocked | | 1412 | Invalid SDK implementation | | 1440 | Timeout---the user was logged out after being inactive for 5 minutes | | 10039 | Tampered Connect link |