# Arbitration and Compliance Case Filing
source: https://developer.mastercard.com/mastercom/documentation/use-cases/arbcomp/index.md

## Arbitration and Compliance Case Filing {#arbitration-and-compliance-case-filing}

The following use cases demonstrate the process of a sender filing an arbitration or compliance case and of a receiver processing the case.  

**Context:** A participant files a case when a dispute cannot be resolved through the normal chargeback lifecycle and additional review is required.  

**Actors:** Sender, Receiver, Mastercom API, Dispute Resolution Management  

**Outcome:** A case is submitted for review, response, and resolution according to the applicable case-filing process.  
Diagram createArbitrationComplianceCase

1. (Sender) [Update case](https://developer.mastercard.com/mastercom/documentation/testing/index.md#update-case) to create an arbitration or compliance case. This is not required if the sender has previously escalated from a pre-arbitration or pre-compliance case.


API Reference: `PUT /v6/cases/{case-id}`

2. **OPTIONAL STEP** : (Receiver) [Update case](https://developer.mastercard.com/mastercom/documentation/testing/index.md#update-case) to accept the financial responsibility prior to Dispute Resolution Management ruling.


API Reference: `PUT /v6/cases/{case-id}`

3. **OPTIONAL STEP** : (Sender/Receiver) [Retrieve claim](https://developer.mastercard.com/mastercom/documentation/testing/index.md#retrieve-claim) to retrieve the claim and case details and verify the outcome of the case.


API Reference: `GET /v6/claims/{claim-id}`