# Send Payment dispute processing
source: https://developer.mastercard.com/mastercom-extended/documentation/use_cases/send/index.md

The following use cases demonstrate Send Payment dispute processing.

For more information, refer to the [Send Payment dispute processing](https://developer.mastercard.com/mastercom-extended/tutorial/send/index.md) tutorial.
Note: In the following graphics, optional steps are denoted with dashed arrows instead of solid arrows.

## How Send Payment dispute processing works {#how-send-payment-dispute-processing-works}

The Send Payment dispute overview diagram demonstrates the process of Originating Institutions and Receiving Institutions managing Send Payment disputes.
Diagram send_over

**Step 1:** The Originating Institution searches for transactions. If the transaction is associated with an existing claim, the response will contain the claim ID.  

**Step 2:** The Originating Institution creates a claim for the selected transaction.  

**Step 3-optional:** The Originating Institution retrieves claim details with associated events.  

**Step 4-optional:** The Originating Institution uploads documentation.  

**Step 5:** The Originating Institution creates a Send Payment dispute.  

**Step 6-optional:** The Originating Institution retrieves document processing details to confirm that documents processed successfully.  

**Step 7:** The Receiving Institution retrieves the claims within the Send Payment Receiving Institution Unworked queue.  

**Step 8:** The Receiving Institution retrieves claim details for a specific claim and its associated events.  

**Step 9-optional:** The Receiving Institution uploads documentation if required by the response action.   

**Step 10:** The Receiving Institution responds with the posting status Send Payment dispute.  

**Step 11-optional:** The Receiving Institution retrieves document processing details.  

**Step 12:** The Receiving Institution retrieves the claims within the Send Payment Receiving Institution Unworked queue.  

**Step 13:** The Receiving Institution retrieves claim details for a specific claim and its associated events.  

**Step 14-optional:** The Receiving Institution uploads documentation.  

**Step 15-optional:** The Receiving Institution responds to the Send Payment dispute.  

**Step 16-optional:** The Receiving Institution retrieves document processing details.  

## Create a Send Payment dispute {#create-a-send-payment-dispute}

Originating Institutions use this endpoint to create a Send Payment dispute.
Diagram send_create
API Reference: `POST /send-payments/claims/{claim_id}/disputes`

## Respond to a posting status Send Payment dispute {#respond-to-a-posting-status-send-payment-dispute}

Receiving Institutions use this endpoint to respond to a posting status Send Payment dispute.
Diagram send_posting
API Reference: `POST /send-payments/claims/{claim_id}/disputes/{event_id}/posting-status-responses`

## Respond to a Send Payment dispute {#respond-to-a-send-payment-dispute}

Receiving Institutions use this endpoint to respond to a Send Payment dispute.
Diagram send_resp
API Reference: `POST /send-payments/claims/{claim_id}/disputes/{event_id}/responses`