# Queues
source: https://developer.mastercard.com/mastercom-extended/documentation/use_cases/queues/index.md

## How managing queues works {#how-managing-queues-works}

Queues gather various related dispute events and place them into a single location for users to easily work on them. The overview diagram demonstrates how issuers and acquirers retrieve a list of queues, fields for a specific queue, and a list of claims within a queue. For more information, refer to the [Queues](https://developer.mastercard.com/mastercom-extended/tutorial/queues/index.md) tutorial.
Diagram queues

**Step 1 (first option):** The issuer or acquirer retrieves a list of all queues and their fields.  

**Step 2 (second option):** The issuer or acquirer retrieves fields within a specific queue.  

**Step 3:** The issuer or acquirer retrieves a list of claims in a queue within a specified date range.  

## Retrieve list of all queues and their fields {#retrieve-list-of-all-queues-and-their-fields}

Issuers and acquirers use this endpoint to retrieve a list of queues and their fields.
Diagram q_listfields
API Reference: `GET /queues`

## Retrieve fields for a specific queue {#retrieve-fields-for-a-specific-queue}

Issuers and acquirers use this endpoint to retrieve fields for a specific queue.
Diagram q_fields
API Reference: `GET /queues/{queue_id}`

## Retrieve list of claims in a queue {#retrieve-list-of-claims-in-a-queue}

Issuers and acquirers use this endpoint to retrieve a list of claims in a queue within a specified date range.
Diagram q_listclaims
API Reference: `GET /queues/{queue_id}/claims`