# Documents
source: https://developer.mastercard.com/mastercom-extended/documentation/use_cases/document/index.md

## How managing documents works {#how-managing-documents-works}

The overview diagram demonstrates the process of an acquirer or issuer managing documents for dispute events. For more information, refer to the [Documents](https://developer.mastercard.com/mastercom-extended/tutorial/documents/index.md) tutorial.
Note: In the following graphics, optional steps are denoted with dashed arrows instead of solid arrows. Diagram documents

**Step 1:** The issuer or acquirer uploads the documents.  

**Step 2:** The issuer or acquirer attaches documents to the chargeback (issuers) or the representment (acquirers).  

**Step 3:** The issuer or acquirer retrieves the document processing details.  

**Step 4- optional:** The issuer or acquirer retrieves the processed documents.  

## Upload documents {#upload-documents}

Issuers and acquirers use this endpoint to upload documents.
Diagram doc_upload
API Reference: `POST /documents`

## Attach documents {#attach-documents}

Issuers and acquirers use this endpoint to attach previously uploaded documents to existing dispute events.
Diagram doc_attach
API Reference: `PUT /claims/{claim_id}/events/{event_id}/documents`

## Retrieve document details {#retrieve-document-details}

Issuers and acquirers use this endpoint to get the details of documents attached to their events, including the status.
Diagram doc_details
API Reference: `GET /documents/attributes`

## Retrieve processed documents {#retrieve-processed-documents}

Issuers and acquirers use this endpoint to retrieve processed documents.
Diagram doc_retprocessed
API Reference: `GET /documents/{document_completed_id}`