# Use Cases source: https://developer.mastercard.com/mastercom-extended/documentation/use_cases/index.md The use cases provide an overview of the currently supported endpoints for issuers and acquirers in the dispute cycle. | Use Case Overview | Use Cases | Description | |-----------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | [Search for transactions](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/searchfortrans/index.md) | [Search for transactions](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/searchfortrans/index.md) | This use case demonstrates the process of an issuer or acquirer searching for a transaction. | | [Claims](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/createclaim/index.md) | * [Create a claim](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/createclaim/index.md#create-a-claim) * [Retrieve list of claims](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/createclaim/index.md#retrieve-list-of-claims) * [Retrieve details for existing claim](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/createclaim/index.md#retrieve-details-for-existing-claim) | This use case demonstrates the process of an issuer or acquirer creating or retrieving claims and claim details. | | [Dispute initiation](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/disputeinitiate/index.md) | [Initiate disputes](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/disputeinitiate/index.md#initiate-a-dispute) | This use case demonstrates the process of an issuer initiating a dispute and first chargeback. | | [Chargebacks](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/chargebacks/index.md) | * [Update a chargeback](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/chargebacks/index.md#update-a-chargeback) * [Reverse a chargeback](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/chargebacks/index.md#reverse-a-chargeback) * [Update a chargeback reversal](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/chargebacks/index.md#update-a-chargeback-reversal) | This use case demonstrates the process of an issuer updating or reversing a chargeback. | | [Representments](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/represent/index.md) | * [Create a representment](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/represent/index.md#create-a-representment) * [Update a representment](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/represent/index.md#update-acknowledge-a-representment) * [Reverse a representment](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/represent/index.md#reverse-a-representment) * [Update a representment reversal](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/represent/index.md#update-a-representment-reversal) | This use case demonstrates the process of an acquirer creating a representment in response to a first chargeback, acknowledging a representment, and reversing a representment. | | [Reports](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/reporting/index.md) | * [How managing reports works](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/reporting/index.md#how-managing-reports-work) * [Retrieve list of report fields](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/reporting/index.md#retrieve-list-of-report-fields) * [Retrieve report fields](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/reporting/index.md#retrieve-report-fields) * [Create a report](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/reporting/index.md#create-a-report) * [Search for reports](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/reporting/index.md#search-for-reports) * [Retrieve report status](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/reporting/index.md#retrieve-report-status) * [Retrieve completed report](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/reporting/index.md#retrieve-completed-report) | This use case demonstrates the process of how issuers or acquirers manage reports for chargebacks or representments. | | [Documents](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/document/index.md) | * [How managing documents works](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/document/index.md#how-managing-documents-works) * [Upload documents](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/document/index.md#upload-documents) * [Attach documents](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/document/index.md#attach-documents) * [Retrieve document details](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/document/index.md#retrieve-document-details) * [Retrieve processed documents](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/document/index.md#retrieve-processed-documents) | This use case demonstrates the process of an issuer or acquirer managing documents for chargebacks or representments. | | [Queues](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/queues/index.md) | * [How managing queues works](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/queues/index.md#how-managing-queues-works) * [Retrieve list of all queues and their fields](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/queues/index.md#retrieve-list-of-all-queues-and-their-fields) * [Retrieve fields for a specific queue](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/queues/index.md#retrieve-fields-for-a-specific-queue) * [Retrieve list of claims in a queue](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/queues/index.md#retrieve-list-of-claims-in-a-queue) | This use case demonstrates the process of how issuers and acquirers retrieve a list of queues, fields for a specific queue, and a list of claims within a queue. | | [Case Filing](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefiling/index.md) | * [How pre-arbitration and arbitration case filing works](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefiling/index.md#how-pre-arbitration-and-arbitration-case-filing-works) * [Create a new pre-arbitration or arbitration case](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefiling/index.md#create-a-new-pre-arbitration-or-arbitration-case) * [Update or respond to a pre-arbitration or arbitration case](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefiling/index.md#update-or-respond-to-a-pre-arbitration-or-arbitration-case) * [How pre-compliance and compliance case filing works](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefiling/index.md#how-pre-compliance-and-compliance-case-filing-works) * [Create a new pre-compliance or compliance case](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefiling/index.md#create-a-new-precompliance-or-compliance-case) * [Update or respond to a pre-compliance or compliance case](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefiling/index.md#update-or-respond-to-a-pre-compliance-or-compliance-case) * [Retrieve details for existing case](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefiling/index.md#retrieve-details-for-existing-case) | This use case demonstrates the process of senders and receivers managing pre-arbitration, arbitration, pre-compliance, or compliance cases. | | [Case Filing documents](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefilingdocuments/index.md) | * [Retrieve processed documents](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefilingdocuments/index.md#retrieve-processed-documents) * [Attach a new document to a case after a document failed to process](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefilingdocuments/index.md#attach-a-new-document-to-a-case-after-a-document-failed-to-process) * [Retrieve statuses for documents](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/casefilingdocuments/index.md#retrieve-statuses-for-documents) | This use case demonstrates the process of how senders and receivers manage documents for case filing. | | [Fraud](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/fraud/index.md) | [Submit confirmed fraud](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/fraud/index.md) | This use case demonstrates the process of an issuer submitting a transaction as confirmed fraud. | | [Send Payment dispute processing](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/send/index.md) | * [How Send Payment dispute processing works](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/send/index.md#how-send-payment-dispute-processing-works) * [Create a Send Payment dispute](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/send/index.md#create-a-send-payment-dispute) * [Respond to a posting status Send Payment dispute](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/send/index.md#respond-to-a-posting-status-send-payment-dispute) * [Respond to a Send Payment dispute](https://developer.mastercard.com/mastercom-extended/documentation/use_cases/send/index.md#respond-to-a-send-payment-dispute) | This use case demonstrates the process of how Originating Institutions and Receiving Institutions manage Send Payment disputes. | | | | | ### Error Responses {#error-responses} See error codes and responses [here](https://developer.mastercard.com/mastercom-extended/documentation/code-and-formats/errorsandexceptions/index.md).