# Support
source: https://developer.mastercard.com/locations/documentation/support/index.md

## FAQ {#faq}

To get started using the service, view our [Quick Start Guide](https://developer.mastercard.com/platform/documentation/getting-started-with-mastercard-apis/quick-start-guide/)

After moving to production and selecting Locations API, you will be presented with our plans and rates. Select a plan that meets your needs or select Custom to have a regional sales representative contact you.

After selecting a plan, you will be required to accept the Locations API Production Agreement.
If you select a monthly plan you will be prompted to enter your credit card information for monthly subscription billing.

If you select an enterprise plan, you will be contacted to ensure you have a valid ICA for billing or to get an ICA created if you do not have one.
Optionally if you have a Mastercard Account or Sales Representative, you can contact them and tell them know you are interested in the Locations API. They will work with you to:

Agree on a subscription plan and pricing
Get the contract in place with the agreed on terms
Get the agreement signed and executed
Request and obtain production access to Locations API
To cancel a monthly subscription, go to My Projects, select the project and select Delete project. Once your project which is using Locations API has been deleted, recurring charges for this service will end. Yes, Mastercard Issuers and ATM Acquirers that report their ATMs into Mastercard's Location Administration Tool (LAT) are entitled to up to 100k requests at no cost. Please specify this when you sign up for the service to ensure you get the promotion. If you are interested in a region which is not listed, please contact us at [lat_admin@mastercard.com](mailto:lat_admin@mastercard.com). We are constantly expanding into new countries and will be happy to work with you to determine when your country will be available. Locations API provides access to Mastercard's global database of ATM locations combined with geo-location functionality to provide nearby locations for use in mobile locator applications or websites.

Locations API accepts requests containing either an address or a latitude and longitude specification, and returns nearby ATM locations that offer card-related services including wallet/contactless
Geocoding is the process of assigning latitude and longitude coordinates for a given location.

* Rooftop geocoding - Location is specified down to the rooftop of a particular address. Currently offered in the United States only.
* Street Segment geocoding - Address is matched to a street and specific segment (such as a city block). Currently offered in 135 countries as listed in [regional availability](https://developer.mastercard.com/locations/documentation/index.md#regional-availability).
* City Center level geocoding - Countries not listed in the regional availability section are geocoded to the center of the city. It is not recommended to display these locations on a map.
Our locations service consists of Mastercard's comprehensive database of over 2 million ATMs globally, updated daily.

##### Annual Plans {#annual-plans}

For enterprise customers or customers with large request volume needs we offer several annual subscription plans for a specific number of annual requests.

##### Monthly Plans {#monthly-plans}

Our monthly plans are specifically designed for individual developers, start-ups and small businesses who want to use our service however do not want to invest a lot of capital or have low volume request needs.
You can find detailed information on the Locations API [here](https://developer.mastercard.com/locations/documentation/api-reference/index.md) Regional availability by service is available [here](https://developer.mastercard.com/locations/documentation/index.md#regional-availability). When you sign up for the service following the instructions below and select 'Move to Production' on your app, when you select Locations from the API list, you will have the ability to view our plans and pricing and select a plan which meets your needs or select a custom plan. If you select a custom plan, a sales representative will contact you to discuss options. For general or pricing questions about the Locations API, send an e-mail to [lat_admin@mastercard.com](mailto:lat_admin@mastercard.com). For development related or technical questions, please visit our [support page](https://developer.mastercard.com/support) and submit your inquiry. Production key approval requires receipt of payment for the requested service.

Once your key is approved, you will receive an e-mail confirmation. The key approval process typically takes 5-7 business days.

Production access requires sign up for a monthly or annual subscription for a specific number of annual requests. You will be granted access once you have selected a plan and agreed to the Locations API Production agreement.
We return up to twenty-five records per request. Due to the large volume of records that could potentially be returned for a location, we currently limit record returns to twenty-five per call. Additional calls may be made to retrieve subsequent records using the Offset parameter. See the documentation for details [here](https://developer.mastercard.com/locations/documentation/api-reference/index.md) To test the Locations API in a sandbox environment you create a project, generate sandbox keys and use our test data. Refer to our [Getting Started](https://developer.mastercard.com/locations/documentation/quick-start-guide/index.md) guide for details.

## Get Help {#get-help}

### Contact us for technical support. {#contact-us-for-technical-support}