# Onboarding Checklist
source: https://developer.mastercard.com/eligibility-api/documentation/tutorials-and-guides/onboarding-checklist/index.md

This guide outlines the end-to-end process, expected timeframes, and requirements for enabling Benefits Eligibility Service from the Sandbox environment to Production.

The end-to-end process from Sandbox to Production follows this sequence:

1. **Sandbox Testing Complete** : Validate your integration works correctly against the Sandbox environment. See [Testing](https://developer.mastercard.com/eligibility-api/documentation/testing/index.md)
2. **Submit Production Request** : Provide your CID, ICA and contact details. See [Request Production Access](https://developer.mastercard.com/eligibility-api/documentation/tutorials-and-guides/guide-production-access/index.md)
3. **Legal Contract**: Review and sign the necessary legal agreements.
4. **Review and Approval**: Your request will be reviewed and approved by the regional representatives.
5. **Production Access Granted**: Once approved, you will receive access to the Production environment.
6. **Go Live** : Begin using the Benefits Eligibility Service in the Production environment by updating your integration to point to the Production endpoints. '<https://api.mastercard.com/loyalty/eligibility'>

## Expected Timeframes {#expected-timeframes}

|          **Step**          | **Expected Timeframe** |
|----------------------------|------------------------|
| Sandbox Testing Complete   | 1-2 weeks              |
| Submit Production Request  | 1-2 weeks              |
| Legal Contract Review      | 2-4 weeks              |
| Production Access Approval | 1-2 weeks              |

## Escalation Paths {#escalation-paths}

If your production access is delayed, please reach out to your Mastercard representative or contact the Mastercard Developers support team at .

* **Primary Support**: Contact your Mastercard representative for any questions regarding your production access request.
* **General API Support** : Reach out via [support@mastercard.com](mailto:support@mastercard.com)
* **Your Mastercard Representative**: If you have an assigned Account Manager, please reach out to them directly for priority escalation. Include your project name, request ID, and any relevant details to help expedite the resolution of your issue.