# Eligibility Error Codes
source: https://developer.mastercard.com/eligibility-api/documentation/code-and-formats/eligibility-error-codes/index.md

## Eligibility Error Codes {#eligibility-error-codes}

Error codes specific to Eligibility API are listed below.

| **Error/Reason Code** |                                           **Error Description**                                           |                       **Resolution Steps**                       |
|-----------------------|-----------------------------------------------------------------------------------------------------------|------------------------------------------------------------------|
| BENEFITINFO_VAL_001   | Validation Error -- BIN Number should be numeric.                                                         | Provide a valid numeric BIN number                               |
| BENEFITINFO_VAL_002   | Validation Error -- Card number/Bin number must be 6, 12 or 19 digits.                                    | Provide Card or Bin number with 6, 12, or 19 digits              |
| BENEFITINFO_VAL_003   | No products found for bin/card number.                                                                    | Try a different bin/card number                                  |
| BENEFITINFO_VAL_004   | Validation Error -- Card number/Bin number is required.                                                   | Enter a Card number or BIN number                                |
| BENEFITINFO_VAL_005   | Products found, Selection Required.                                                                       | Multiple products have been found, product selection is required |
| BENEFITINFO_VAL_006   | No Benefits found.                                                                                        | Try a different bin/card number                                  |
| BENEFITINFO_VAL_007   | In order to best service your account. Please allow me to transfer you to your bank for more information. | User must be transferred to their bank                           |
| BENEFITINFO_VAL_008   | In order to best service your account. Please allow me to transfer you to your bank for more information. | User must be transferred to their bank                           |
| BENEFITINFO_VAL_010   | Validation Error - Bin is invalid.                                                                        | Enter a valid BIN                                                |
| BENEFITINFO_VAL_011   | Validation Error -- Benefit Date is invalid.                                                              | Enter a valid Benefit Date                                       |
| BENEFITINFO_VAL_014   | Validation Error -- Product Code is invalid.                                                              | Enter a valid Product Code                                       |
| BENEFITINFO_VAL_015   | Validation Error -- Product Group Code is invalid.                                                        | Enter a valid Product Group Code                                 |
| BENEFITINFO_VAL_016   | Validation Error -- Service Provider Code is invalid.                                                     | Enter a valid Service Provider Code                              |
| BENEFITINFO_VAL_018   | Validation Error -- Benefit Code is invalid.                                                              | Enter a valid Benefit Code                                       |
| BENEFITINFO_VAL_019   | Validation Error -- Card Holder Language Code is invalid.                                                 | Enter a valid Card Holder Language Code                          |
| BENEFITINFO_VAL_020   | Validation Error - MAC Benefit Category is invalid.                                                       | Enter a valid MAC Benefit Category                               |
| BENEFITINFO_VAL_022   | Validation Error -- Please enter Y or N for Distinct Benefit/ All Instances.                              | Enter Y or N for Distinct Benefit/ All Instances                 |
| BENEFITINFO_VAL_023   | Please provide complete card number.                                                                      | Enter a complete card number                                     |
| BENEFITINFO_VAL_025   | Invalid Card.                                                                                             | Enter a valid card number                                        |
| BENEFITINFO_VAL_026   | Invalid encryption key used. Please re-try with the correct key                                           | Enter a valid encryption key                                     |
| BENEFITINFO_VAL_027   | Required field missing, Apikey.                                                                           | Provide a valid API key                                          |
| BENEFITINFO_VAL_029   | Not authorized to view benefits for given card number                                                     | Ensure you have the necessary permissions                        |
| BENEFITINFO_VAL_030   | An unknown exception occurred while processing the request.                                               | Retry the request or contact support                             |
| BENEFITINFO_VAL_031   | Invalid Card Identifier.                                                                                  | Enter a valid card identifier                                    |
| BENEFITINFO_VAL_032   | Invalid Card Number.                                                                                      | Please ensure a Luhn-verified card number is entered             |

### No Benefits Found {#no-benefits-found}

If there are no benefits found that meet the request criteria the HTTP Status code will be **200 OK** and the return body will have the following structure:

```json
{
  "data": []
}
```