# Eligibility Error Codes
source: https://developer.mastercard.com/eligibility-api/documentation/code-and-formats/eligibility-error-codes/index.md

## Eligibility Error Codes {#eligibility-error-codes}

Error codes specific to Eligibility API are listed below.

|  **Error/Reason Code**  |                                              **Description**                                              |                        **How to Resolve**                        |
|-------------------------|-----------------------------------------------------------------------------------------------------------|------------------------------------------------------------------|
| BENEFITINFO_VAL_001     | Validation Error -- BIN Number should be numeric.                                                         | Provide a valid numeric BIN number                               |
| BENEFITINFO_VAL_002     | Validation Error -- Card number/Bin number must be 6, 12 or 19 digits.                                    | Provide Card or Bin number with 6, 12, or 19 digits              |
| BENEFITINFO_VAL_003     | No products found for bin/card number.                                                                    | Try a different bin/card number                                  |
| BENEFITINFO_VAL_004     | Validation Error -- Card number/Bin number is required.                                                   | Enter a Card number or BIN number                                |
| BENEFITINFO_VAL_005     | Products found, Selection Required.                                                                       | Multiple products have been found, product selection is required |
| BENEFITINFO_VAL_007     | In order to best service your account. Please allow me to transfer you to your bank for more information. | User must be transferred to their bank                           |
| BENEFITINFO_VAL_008     | In order to best service your account. Please allow me to transfer you to your bank for more information. | User must be transferred to their bank                           |
| BENEFITINFO_VAL_010     | Validation Error - Bin is invalid.                                                                        | Enter a valid BIN                                                |
| BENEFITINFO_VAL_011     | Validation Error -- Benefit Date is invalid.                                                              | Enter a valid Benefit Date                                       |
| BENEFITINFO_VAL_014     | Validation Error -- Product Code is invalid.                                                              | Enter a valid Product Code                                       |
| BENEFITINFO_VAL_016     | Validation Error -- Service Provider Code is invalid.                                                     | Enter a valid Service Provider Code                              |
| BENEFITINFO_VAL_023     | Please provide complete card number.                                                                      | Enter a complete card number                                     |
| INVALID_CARD_NUMBER     | Invalid Card Number                                                                                       | Please ensure a Luhn-verified card number is entered             |
| INVALID_CARD_IDENTIFIER | Invalid Card Identifier                                                                                   | Enter a valid card identifier                                    |

### No Benefits Found {#no-benefits-found}

If there are no benefits found that meet the request criteria the HTTP Status code will be **200 OK** and the return body will have the following structure:

```json
{
  "data": []
}
```