# Booking cancellation and refund
source: https://developer.mastercard.com/digital-redemptions/documentation/experience-design-guide/design/booking-cancellation-refund/index.md

### User wants to cancel a hotel booking made with reward points {#user-wants-to-cancel-a-hotel-booking-made-with-reward-points}

If a user wants to cancel a hotel booking made using reward points, they begin by logging into their credit card issuer's rewards portal. From here, they select the Travel Partner chosen for the original booking and are securely redirected through single sign-on (SSO) to the Merchant partner's site.

Once on the Merchant's site, the user accesses the "All Trips" section, locates the specific booking, and then selects to "Modify/Cancel". After confirming the cancellation, the booking is successfully cancelled and the user's reward points are immediately credited back to their account.

### UX journey {#ux-journey}

For the best viewing experience of the UX journey, click the **full screen mode** option or **zoom** using the controls located on the right.

Note: Mastercard APIs used in this experience:

* [Credit Back Points to Redemption API](https://developer.mastercard.com/digital-redemptions/documentation/api-reference/#creditRedeemedPoints)
* [Redeemers Profile API](https://developer.mastercard.com/digital-redemptions/documentation/api-reference/#searchRedeemersProfile)

Next: [Moments that matter](https://developer.mastercard.com/digital-redemptions/documentation/experience-design-guide/moments-that-matter/index.md)