# Call Center Test Cases source: https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md This article provides test case data that shows the call center responses you can expect to receive from some example requests sent to the Consumer Clarity API. Note: The call center URL provided in each test case response is an example and doesn't represent an actual call center URL. The call center URL you receive when you run each test case in your testing tool is live and will remain available for 15 minutes, at which time it expires. ## Test Cases {#test-cases} These are the types of test cases provided in this article: #### Transactions using different payment schemes {#transactions-using-different-payment-schemes} * [TC1: Mastercard transaction with ARN and issuer authorization code](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc1-mastercard-transaction-with-arn-and-issuer-authorization-code) * [TC2: Visa transaction with ARN and issuer authorization code](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc2-visa-transaction-with-arn-and-issuer-authorization-code) #### Merchant details only returned without call center URL {#merchant-details-only-returned-without-call-center-url} * [TC3: Request sent without any transaction criteria](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc3-request-without-transaction-criteria) * [TC7: Request sent with minimal transaction criteria](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc7-request-with-minimal-transaction-criteria) #### Call center URLs with credits {#call-center-urls-with-credits} * [TC4: Line item discount](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc4-response-includes-call-center-details-showing-line-item-discount) * [TC5: Overall discount](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc5-response-contains-call-center-details-showing-overall-discount) * [TC6: Refund](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc6-response-includes-call-center-details-showing-refund) #### Call center URLs for different currencies {#call-center-urls-for-different-currencies} * [TC8: Euro (EUR)](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc8-response-includes-call-center-details-in-euros) * [TC9: British pound sterling (GBP)](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc9-response-includes-call-center-details-in-british-pound-sterling) #### Call center URLs of different ages {#call-center-urls-of-different-ages} * [TC15: One month old transaction](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc15-response-for-a-one-month-old-transaction) * [TC16: Three month old transaction](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc16-response-for-a-three-month-old-transaction) #### Call center URLs for different industries {#call-center-urls-for-different-industries} * [TC10: Lodging](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc10-response-includes-call-center-details-for-lodging) * [TC11: Car rental](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc11-response-contains-call-center-details-for-car-rental) * [TC12: Air travel](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc12-response-includes-call-center-details-for-air-travel) * [TC17: Clothing](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc17-response-includes-call-center-details-for-clothing-retailer) #### Multiple transactions for one merchant {#multiple-transactions-for-one-merchant} * [TC13: Same merchant and location with two different transaction amounts](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc13-response-for-same-merchant-and-location-with-two-different-transaction-amounts) * [TC14: Same merchant with two transactions of the same amount](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc14-response-for-same-merchant-with-two-transactions-of-the-same-amount)
This table shows the request fields that are part of each test case and lists the values that are used in each one. | Test Case | cardAcceptor Location | cardAcceptor Name | cardAcceptor RegionCode | cardAcceptor CountryCode | acquirer ReferenceNumber | issuer AuthorizationCode | transaction DateTime | transaction Amount | card FirstSix | card LastFour | payment Type | transaction IdentifierValue/Type | clearingDateTime | clearingAmount | |-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------|---------------------------------------|-------------------------|--------------------------|-------------------------------------------------|--------------------------|----------------------|--------------------|---------------|---------------|--------------|----------------------------------|------------------|----------------| | [TC1](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc1-mastercard-transaction-with-arn-and-issuer-authorization-code) | PITTSBURGH | ETHOCA NINJA GAMES | PA | US | 20292029202920292029101 | 1B2A3Q | null | null | null | null | MC | null | null | null | | [TC2](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc2-visa-transaction-with-arn-and-issuer-authorization-code) | PITTSBURGH | ETHOCA NINJA GAMES | PA | US | 20292029202920292028001 | 1B2A3T | null | null | null | null | VISA | null | null | null | | [TC3](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc3-request-without-transaction-criteria) | AUSTIN | ETHOCA TICKETS | TX | US | null | null | null | null | null | null | null | null | null | null | | [TC4](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc4-response-includes-call-center-details-showing-line-item-discount) | PITTSBURGH | ETHOCA NINJA GAMES | PA | US | 20292029202920292029001 | 0A2B3C | null | null | null | null | MC | null | null | null | | [TC5](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc5-response-contains-call-center-details-showing-overall-discount) | SUNNYVALE | ETHOCA CHAIRS | CA | US | null | 2A2B3C | 2022-10-23 | 361.56/USD | 452316 | 5489 | MC | null | null | null | | [TC6](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc6-response-includes-call-center-details-showing-refund) | PITTSBURGH | ETHOCA NINJA GAMES | PA | US | null | 6A2B3C | null | null | null | null | AMEX | RCPT2029_6/BANKNET_REF_NUM | null | null | | [TC7](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc7-request-with-minimal-transaction-criteria) | AUSTIN | ETHOCAMEDIA\*1234 | TX | US | 20292029202920292029001 | null | null | null | null | null | MC | null | null | null | | [TC8](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc8-response-includes-call-center-details-in-euros) | SUNNYVALE | ETHOCA CHAIRS | CA | US | 20292029202920292029002 | 2A2B3C | 2022-10-23 | 361.56/EUR | 452316 | 5489 | MC | null | null | null | | [TC9](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc9-response-includes-call-center-details-in-british-pound-sterling) | SUNNYVALE | ETHOCA CHAIRS | CA | US | 20292029202920292029002 | 2A2B3C | 2022-10-23 | 361.56/GBP | 452316 | 5489 | MC | null | null | null | | [TC10](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc10-response-includes-call-center-details-for-lodging) | MICHIGAN | ETHOCA HOTEL GROUP | IL | US | null | 4A2B3C | null | null | null | null | AMEX | RCPT2029_4/BANKNET_REF_NUM | null | null | | [TC11](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc11-response-contains-call-center-details-for-car-rental) | CHICAGO | ETHOCA CAR RENTAL | IL | US | 20292029202920292029005 | null | null | null | null | null | MC | null | null | null | | [TC12](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc12-response-includes-call-center-details-for-air-travel) | HOUSTON | ETHOCA AIR | TX | US | null | null | null | null | 768954 | 7654 | MC | null | null | null | | [TC13](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc13-response-for-same-merchant-and-location-with-two-different-transaction-amounts) | PITTSBURGH PITTSBURGH | ETHOCA NINJA GAMES ETHOCA NINJA GAMES | PA PA | US US | 20292029202920292029101 20292029202920292029103 | 1B2A3Q 3B2A3Q | null null | null null | null null | null null | MC MC | null null | null | null | | [TC14](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc14-response-for-same-merchant-with-two-transactions-of-the-same-amount) | PITTSBURGH PITTSBURGH | ETHOCA NINJA GAMES ETHOCA NINJA GAMES | PA PA | US US | 20292029202920292029101 20292029202920292029102 | 1B2A3Q 2B2A3Q | null null | null null | null null | null null | MC MC | null null | null | null | | [TC15](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc15-response-for-a-one-month-old-transaction) | PITTSBURGH | ETHOCA NINJA GAMES | PA | US | 20292029202920292029131 | 9A2B3C | null | null | null | null | MC | null | null | null | | [TC16](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc16-response-for-a-three-month-old-transaction) | PITTSBURGH | ETHOCA NINJA GAMES | PA | US | 20292029202920292029132 | 102B3C | null | null | null | null | MC | null | null | null | | [TC17](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#tc17-response-includes-call-center-details-for-clothing-retailer) | AUSTIN | ETHOCA THREADS | TX | US | 20292029202920292029014 | null | null | null | null | null | MC | null | null | null | ### TC1: Mastercard transaction with ARN and issuer authorization code {#tc1-mastercard-transaction-with-arn-and-issuer-authorization-code} In this scenario, the request is sent for a transaction processed with a Mastercard and the `acquirerReferenceNumber` and `issuerAuthorizationCode` are provided. The transaction is found and a call center URL is returned in the response. #### Request {#request} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029101", "issuerAuthorizationCode": "1B2A3Q", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691171623.1391bba4-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T17:53:43.423+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691171623&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=2BLg3dIeif4gdZOs8QBEsg&data=CFVSVYXn-d6Bl0ECej9EvOlzovK4RnyXRMVtyGosXpkgfYX0LJhed3ko96MDwXb8Fu4GxPi4LRTANCE_vTOEdjUjmwFT29T9odQSMPMmxZBn795c_zycyk0vKvXs3eo_0LP3d3pQdRAwj8jqYpkolVWalRmmLJYpife7WMqgW-6RqSnrjgbPL-YSNYDPX1D0zA235z0SYdheOEnbHGm_dK2f8Nl_5U-E2Iw6jibVVcv1LImWUc5LE2wC6foiSsteeWiLG7LWwI3nu3XiR3ogrCnG_pfVa3uRWxtD_KgdnxMDqyJC_eM6pQ0jqdJ-bBfkdU8hwOW730mblX1GPSVq20tRVMWJ1636NbWjhUBGg_OkADgzc7XerJ6nupN832QbQXOLGnYLLL5Fa2w5WzNHvFHophIweCfk7YfvpYS5BzSpDztvAje1eQHmiN4T4ZMjSY3v7dRn4EIT1oW7OYPvdgeWPTjCvnna6eTs9UJTlnmPRX3OyIPhssx1M4PO_zj3mZqhFA233qiG-ysCw-lqSzEqK5DXpkEas2bgFmNqj7Jg9e8VYb-gR0DM6fL5sRXrmGzUbAw2wqoP-RK_7b0rMDb-kc2dMbiOdPkK8_uleD8-CWsru65M2POse2ZVKSRFj65sC2mYBm72uS8nKRzJOb0wx7524rtSg8pQrAAIozTqoDkq6rnZPSCXB63tGQlz5Rkc4X6TxfyvyvSLGfRkkPf2Xgj_xhjYBF6rZU99LKKBLFAxi-IsjLmpnaQvq5JLC3NbUfdljzmUrPLVlhdfiUfd1GMhjbFogQ8cnDWgqdSrYTFIMTt_fDanWR993zcU_NKnCegcj0E&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.fYMcPBOZ29_iVo3XfFXto-3Bt2KIeZokKzFq53DDRe_wkIzVbak5zjEAfreVpexY_C6sug_-sZ81_KmQJy2yMLkDcFp0yyzIpT3lNaVo8pdMkv5UXYJ4bjMAHQNR2b0O9W9twPi_CZVh4LuH94D9WgbmrRsWlFqJ4pGMqqRQ-5FmwllF-GRF4TsGoQD2Olm7NlxPnvOUAB8HLbWPJMLXoXcuJYYkPAa81F3teE399_iZTnZJ8hVmy6RCTp9VGU3axgWqxFNJllXR9k9xiESkx7EMMl3mSdsHocRgpM81TtbWaWQVaDcpU5LLdApgGSVab8NFSVtmaED1YMRjJXhXQg", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T18:08:43+00:00" } } ] } ``` #### Call center URL returned for test case 1 {#call-center-url-returned-for-test-case-1} ![Call Center URL returned for test case 1](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc1.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC2: Visa transaction with ARN and issuer authorization code {#tc2-visa-transaction-with-arn-and-issuer-authorization-code} For this test case, a request is sent for a Visa transaction and the request includes the `acquirerReferenceNumber` and `issuerAuthorizationCode`. The transaction is found and a call center URL is returned in the response. #### Request {#request-1} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292028001", "issuerAuthorizationCode": "1B2A3T", "paymentType": "VISA" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-1} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691172195.13ac786f-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:03:15.487+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691172195&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=5TuXoN0axg_3ERnRpKYQsw&data=bhlFrd2e2JJq3q3DlwujdkvJkvUtH5eLCNb8Sqxj_R3FPxsRybsM7NDvYHrPfpjuh5lFGFaLTHij9ahHZalNzYqfcQtIJeVBu5G_hEP85vacMadPJfb2c-kLbG-iSVmfhgOHR4C_nOKNQ4AX07Y-Z2HVyfoyPbqH4I7p69peup5mZyjmDmUgIDPlamzgIdps0aHnFmVvDerZ-pq3ERfGH-6DkfWIQZZp4zSOsfn2GPa7fYdpyyy1xAR7XOvvY53bYI4kYJEsib6MqfSjcGxRg994PcLPVbfm9M9NiDn7BwUpUEGaWzGacXCyNT46hTujalAVo2oEcp0Um6JrAUPplBheL1YWi0hSwGYPkrPjfHVB0f3UlcRjopZSjkKaoeyIeTdUdKrs0XzWuIHBTkX9GFf8MsROxzAjaUS4FIW5qjAC7_6LEikmG1xydHjLURZW7UVY7PjNO8gI9feuePZiqrsMirL2aKVVFEh0UMvv80SihW3RniqFqpuVdkHkdvQF2TFpmnqWUrGWmqGjOSWCfH56D2SMmOWzZuBERH86G4sqfoVN8fFFQD0G7MpYpl_8QZeI5nzROn0JRNKC7xsZsRB02h0v1X-2yhAzbzmEibg3HHe_Z4uvCQqM52KPU06ko-fvfpYrgY24-uoSPPwOos164m4q5jkWTNbMVLpG_D5WMoQrOY4g9fGfbm_xR5J4gOCTYYPbFwtuP_ivay_MrtLR1_8zzB5ZJyFppcRNC_TSWGqVQhftqbtbZIztA9Sfs9uhY_6evLM75IGEnYC28VV2cQYREWEE79XBq-iC24W9umxPhunoashpKreWaBcjVs1GTUV6porS9A&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.babSd6A9QVP5ebx23Lw90f-e60rDUIUAjSe2sGUpwm01Ix8b5YcrXiVsEvpqm3nxLskFE2YaDmbkQC8bIgyg4p4OHDYpvQpVSjPXigPhKVMITWEgPbk1V1ghzWDW15RlaqwtMVPvOZBpIH6OA_10WWBlEuDKH6b87QspLwPLAqr4MHKGCATYQLN9Cq0Dmyd1jgAEnPAKAM4ksmmSb12LgxtUaV4m_aBeAtwKwjOUCFbM1MOzA-UZex8aUEau7VO2Ah1nDD9i8f65zKDXxjZnYc_GSAyh9bAV2_Umlz2lCuc9_eIiDgmzFm53bOyIUhzfqw2_xkfcD2syy4kg81cKlg", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T18:18:15+00:00" } } ] } ``` #### Call center URL returned for test case 2 {#call-center-url-returned-for-test-case-2} ![Call center URL returned for test case 2](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc2.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC3: Request without transaction criteria {#tc3-request-without-transaction-criteria} Here, you see a request that contains no `transactionCriteria`. The response indicates that call center details aren't available for this merchant. In this case, the call center URL that's returned provides a merchant information page to help in identifying the transaction. #### Request {#request-2} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "merchantCriteria": { "cardAcceptorLocation": "AUSTIN", "cardAcceptorName": "ETHOCA TICKETS", "cardAcceptorRegionCode": "TX", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-2} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691172842.13c5a25e-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Tickets", "address": { "line1": "1234 Main St", "city": "Austin", "postalCode": "78701", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "TX" }, "description": "Ethoca Tickets is an online portal to find the best tickets for the fine arts, music, sports, and so much more.", "websiteUrl": "https://www.merchant.com", "merchantCategory": { "code": "7922", "description": "THEATRICAL PRODUCERS(EXCL MOTION PIX) TICKET AGNCY" }, "logos": [ { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/b88c39c4-65db-4dd1-bf2f-26dc338da32b.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Tickets Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/1bec2398-980f-43ef-8fe6-9005219ec339.png?size=400", "type": "INDUSTRY", "altTextTag": "T+E Airlines Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/b88c39c4-65db-4dd1-bf2f-26dc338da32b.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Tickets Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/1bec2398-980f-43ef-8fe6-9005219ec339.png?size=200", "type": "INDUSTRY", "altTextTag": "T+E Airlines Logo" } ], "merchantLocation": { "latitude": "30.3004", "longitude": "-97.7522", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:14:02.149+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_NOT_AVAILABLE", "message": "Call Center Details not available for this merchant." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691172842&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=lYcs3AC6aE7wV11z8nrTUg&data=luxX914foE5krAhOrY-KgMJ9GDNDj4FuDjRN70NRGrbbJ_1PXcuaTEA6pfov-in9-7ONanxD2DUpjnaIRVwsZkyM9C3uv3ICRw7n6x8Hqig6qti85Eh9BG8TC87Y_8b0Bv5DWbDh5-G9CNCvRoRELUiGjldLtg4PMq6ex2d_Lgw0LEQViLsncFKcIbvxVSK_smuLhGGkLDiAiB3kodKvPk8uWF-ZceahXBMULLAHUYyp3OuPz9Ib8rRTJTox39TC22QutK2MzmzSSO7XYmtueh_NzJexXNh0GJPblJuc2KWm2-1FyghdxCDmrdh8rkTpWt34fxSoHU_QWvqQkCPG4wrqNch4glR1y_b6IncSLUx7Ft6AZU_TcmHuRTVgebz8u8ZqO5kxLWEvVbIzk8mHQrFe2C_fAPCTS1pINu3rof6oFjeGZD27vRfva3XNRjl-gdYgDqI7NebpQY-EqEMKRn7y4X874bfoOiuB54DLgMO3vNOCyklMBglwUyDnOS0xD3JVtfqTmOK-b-qoK8ErnYGLZRpYIUBtB_SSN9X-V4HwRtn6OFpkhiZertzJ6RNVqiqPTTxsZk9WsMUG9iSXuzPbpo_CFX2IYhwod9BtMJ1MnyUPffm45qVi3oSlfgEUME_K7Dih3Z5APUh0XHZB&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.5bhG1AXs7RI-VxEEI7Fo78voZlK-BtTQ-867B8Au9U5NxyDdol7FQoIbB3VqsE5cTVGB_cBdCInbxPjZ2scYpaIjXIAoHQQiMWAbIcply9d6795W1NlDk3t0tloW7HMQ7BnBSqKkVftDgu8SPiux-PHN_ki5FcNNFVUn3qnPpqo6-HSi75xdKDNRlstiYWA6Uo6iEx4RJBtRSOQiqg-OB0Oq4JaaY2LPdmaLOXXcK5mM9ZXspMkAUaJa5dDtMqcFgj8h6JhKqRYt-qUf0iBHfjjhHZQBndtGvP35a4Kd03Hy3mfApHS9ivNpiClaSc5KdAHvxsMFwCr9tAIlgNi2xA", "contentType": "MERCHANT_DETAILS", "expiresOn": "2023-08-04T18:29:02+00:00" } } ] } ``` #### Call center URL returned for test case 3 {#call-center-url-returned-for-test-case-3} ![Call center URL returned for test case 3](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc3.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC4: Response includes call center details showing line item discount {#tc4-response-includes-call-center-details-showing-line-item-discount} For this test case, a call center URL is returned that shows a discount was made on one of the items in the purchase. #### Request {#request-3} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029001", "issuerAuthorizationCode": "0A2B3C", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-3} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691173067.13ce5661-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:17:48.136+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691173068&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=SFqt1DUbWr0xjmVg9iy49w&data=n-TA4BFJAtUVMqW7_jY_g9-PKobulOUNWn0DzPmSSyMJdKws_aQW1VIUVawzp573MvlrIvkZgclcXslZ7SPWKsDCb5rWyhYwSHMLl4P8oCxvz9LGzvOVyiiv2pSQDh4jh6yTKKnUmm6BYgMsPJ-MiLAhyEdphRxWe-AoDqNhFeE7YiyKDJ9YDU-qNpB7cQOF6vDh9aBTDudEAPche8uzJIFb1xUQswfhf1JRmqIma6aT3BMp21kuDdWzDriTa7wGARh6rIU0PPrYO3jP4Y-B2SwzSHzCeG_dANp6dFhQwVhHZEd1OzHjha-FeSL0qIAWFVok-JUVBar9NKJfMSPIUYD7jRQeC5e5yFfQXLKh4r-Dlo7A3JwA3ziA-m2b4l3Y2dWdWAv29dpQ5jc2rpA9uCO002dBlHQJzJlroFswo_NK5F1MzkbWBMOhP2NIe_xCeuCFixkRZWVJRH-SvyXdTV1TjSoZuA8nJFCSUVClKKYBeOM2rX9DmAUN04HCN64UfSefIxiy8gAwnYfrNECdTmk0DTxVqtbpzSTutxW_QKz6-2EhMqwQUqd0UoU_2kjMU7HhU6H4Emhn33MZk-9e82e6A0kPN6dgXDJuAcOFW8gFl4sj1uTBqI29Uut9AOlv-I6J8mRl4kXwIyJw-lc9Rmktn0BVVWfs5JNPdWf5wXMEBoylXgux-8aWS_O7EIekhcCXt1dveAdQ3oJnMc0FZcB9dqWZKnvpPjMRKWIGPSJ1QQGUSr8mWCgFwhMH8yjiqUl0l_YbBCaZVzwEn8_RYVfwiXLTV1UJ_569IHebFrnEwuyOPWYXAp6anyXnKU7N2_G1ZzsMKxA&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.xhBRlbkm7jGjtfe_JK9P2_xzgA6HW8NoyX0C48uW8oxlPJHM_ia1yjaX9bEmoA96mtHYZXioqNrHoNu3aaXVjXt0PRryj1BX5h8mv3mgOaLpAPIBE_Ux-d1uwd-_kqkbBs6Wx0pqaAufQSjcACLmGltMp0Gkf3uljfiKTWWR4MrO7salORBhjeFRDiZyNG9Jc8Gq4rk_gX0zXn_60tadEk33X3L7C7xas_Hs7VHkFMUwsFuWJj5h9KYnc693_sOM01q3nvx7hmYKo1bQPZaOeOysMQlqN8UN7JfYtK3cA28ek75rrU_m8Gpg600JzcfXuG0REn6JaPvdTbJENo-ncA", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T18:32:48+00:00" } } ] } ``` #### Call center URL returned for test case 4 {#call-center-url-returned-for-test-case-4} ![Call center URL returned for test case 4](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc4.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC5: Response contains call center details showing overall discount {#tc5-response-contains-call-center-details-showing-overall-discount} In this scenario, a call center URL is returned that shows a discount was made on the entire purchase. The purchase in this case was made in US dollars. #### Request {#request-4} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "issuerAuthorizationCode": "2A2B3C", "transactionDateTime": "2022-10-23", "transactionAmount": { "value": "361.56", "currencyCode": "USD" }, "cardFirstSix": "452316", "cardLastFour": "5489", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "SUNNYVALE", "cardAcceptorName": "ETHOCA CHAIRS", "cardAcceptorRegionCode": "CA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-4} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691173320.13ddfdb6-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Chairs", "address": { "line1": "1243 East Riverside", "city": "Sunnyvale", "postalCode": "94089", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "CA" }, "description": "Ethoca Chairs has been in the furniture business for 100 years creating thoughtfully designed chairs, crafted by hand. We sell our chairs online and through our Retail Partners in stores throughout the world.", "websiteUrl": "www.ethocachairs.com", "merchantCategory": { "code": "7641", "description": "FURNITURE-REUPHOLSTERY AND REPAIR REFINISHING" }, "logos": [ { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/49d8f0d2-5eaa-4080-bb1d-7d4b03f247ad.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Chairs Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/49d8f0d2-5eaa-4080-bb1d-7d4b03f247ad.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Chairs Logo" } ], "merchantLocation": { "latitude": "37.3836", "longitude": "-122.0256", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:22:00.968+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691173320&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=bkdtcMSwaUv7cIfndvONHA&data=4hA7KvPNKly2gg2brzWX2WpvXdC6kN3G2A_1lKQ7D9k4c_vDo-aoLSJDyaPivIsY-fS5vo12K_A6DShXkk7Tr8UIRt7WTTytuQBzVxzVOJCOHC3yyRqf29ySjlIG6MdyN7WaeJQpUQUsb6IuuIAEC7LddqkoVaNfz76ngqgqIvJQW7Iy-uGaNmGdhfGXu1we8jfYXQXL9XuVr2WrmCJOfp4C2-5XEJ8LDB1NwjoEWqKpiuICvLmM6A12q37wwsh5Qh6xGUbSCnTiJAWcl3hHeWwjHUiaJ7XfhBJLBlMa-Ik6136Sp3YAdJSNIm3-18LV8ooiRk6Lwo9grhq81uRKqSkk_h_8_CeMoA0bPHfHZw2bB2kMkIEsG1E4RQbCpS9hqAOu3Tp7-VNsnuRpOc53NcCoN2DHQ8kVnewnIoc_AzYTsSnc_P-367Duf-eBzBvbwXM_imy8HUmCx2uTAnPWi7lDuKzSoKrplQRd3p63N22RUZazENy5U-lVEZaOXc3FtabFtFTHzpZfr51VK8Efe0LQpAIiM_tMZof2uHHRPy_ivqLDMMXl2ycG-DNVdW27UULODyM-hHq92oTH8d5v6raE7UyRe9go2cb0olAk9_kUOw5K7tXJNBWWI1AqvIDYPemQJi8iT4SWmj25KkpBB9rOM9IW9yGWWwGMaHvJRkszSKt_yN6wk6EMeMUJY--p9qk6P4zjKWEqD3TkITYdXo08kgxg8ly-kIk1q_ryk2_9fWtmJQayO22M3WuUJmroEmOaSEAPJTUpsTxtxvqKgTprBAuoitBOmz23f8oXLDmTU-ZaBjTQ28QtDHszIseA2pBS2yExwr5yZhxdvrqifY9j7PMUo4V0hlghBz7wh8nKboaZhpJ-XdERtxkVi6Ck-Ta80r5NXdPwrYDFQ5jq7zWH5UwuFKalLMzW5KUDR6zBL_h9VA2DIn-n&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.I0CH_0HbpWmVTPM-XQcG2Usqswu44dhJq_WLLedWYOvbe0z1cSyLSbjbJVhzVWjqctdxyadOH8BSLhCx-xUeBNRZIVhEpMKR_2N0fxPPZfslk0K8LVDde40QqPiH3v7PTOFYkHuyDpqF8GNxCrrTbPbmhezZ60YiqQ9LcFlYzeJKRwxnvsXZqzFi2AspxSzKxA_uNfNQussXwTiLSLOxgbXni9LSluD4egrdO6iEQdxvpdTF6DV95KN1_dNkYJZbIW4SKEzee9q1uo57X6-brywbMFzyKE7Z28YpgswewW1Pup661ls-sSkq8Pzp_Efgh6MV5vxu6rWUpKwjEGiByg", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T18:37:00+00:00" } } ] } ``` #### Call center URL returned for test case 5 {#call-center-url-returned-for-test-case-5} ![Call center URL returned for test case 5](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc5.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC6: Response includes call center details showing refund {#tc6-response-includes-call-center-details-showing-refund} In this scenario, a call center URL is returned in the response and indicates a refund was made of the entire purchase. #### Request {#request-5} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "transactionIdentifierValue": "RCPT2029_6", "issuerAuthorizationCode": "6A2B3C", "paymentType": "AMEX", "transactionIdentifierType": "BANKNET_REF_NUM" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-5} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691173514.13e7bb4e-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:25:14.807+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691173514&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=50o3d24R1TI1ibFa8vI8MQ&data=ZzxQveXeUhykNi8Ee7z4M_EsDbqHqjptdckdzW4-h3r5qCVrMzcji2bIQ02aBjSMpXC--JTBAu2ruXdZHxdSnp_K9ABW-b2pqRx7cFizEAoh0ydy6wtsQ7epV_3nworREsYtquWnUEqjKe21Frx-poFkmMCcrLoj6evkG751H9n5OeuCmbN9GZfbuOFEPS5SKX9OOB2Z84hfAuKWdj8TkU5aVV0AOF0YnM_YGjWsNK6xWbnUIv1DoKRDfAAB4evdjsnC_8oKF7uKbBAfLxayWpH1_Tl6ORb7nhTVwBpge67Hjt2XuoJNpitibCD1Q6xQKR2UfphbgFqan52nZvXbnHFn5oq2e5nTOml2vPFUvKuWjPDCGmiUVeWWfIAVAqYAzK3KoHMjGwvvZayOV8bKZ6xrf9F3GOpm9XGKzYiFcwUQ8eG7j8fKplEksBNbKUBLaPphkMtQftGSpOwhdmtiPS_I-oFefSN8NkIMLFMYYaQSgvNbWOXIyvHaF8ThdjdkyrlyAEvHmPMG5dTjQjxJ3Svo3sZR0sD4AsuP_i3Mqtud7Zfjg40eJ-EVRSWfH9ScHB1jrXtNMM49pWon7LlIK2rB1-3ZCopL_B4ZxeeleMga_hw0YR_G4ImRU88IeaTraPHoSXVMiy-kcN92l4bVXiIrzfiRZHVCNIa-UVkc_tbZG3lPZWcJWYAVZoPmYhN7cshJLv5vELsvHXdHwVuyf4ovMOlA5UkoAdvh27Z-03ulCgIWjp6W__SQ2QoYc_PE8FpB4ijefKRjCyCKZfEZzIb-pU_rW6APvuG7wqC95UWPkAwwvXOO58ORp0yF0R3tfWjnMIFiBYMqbPwr3cGRWcXwBnS7N0PlBEIntehPPwxuSxyo1ZWF9a8PDkQbdg&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.0s9JklLTFOA6370zF0GhSPa0Kz1rHfkWZMwy5mDixcRTMorgXy8Z0VYPswR4UAfNjkrTu-LuewwXzpUabAZCrIJOFXHyZ7XQVAg1PVbyGMkFYR9XXyE1enFX7prwfW2NVdwGtPAqEqjw_eUy9fHtQvjJvkIRwu-fHyAKtchUqtsh8R8W_dvpOMAJ_HktWzV9bv2Z-C7lDM2ht53WPJ7eovmuhCjZWm-4GXTTSIx-QYYTY4gXzK7XGile0oFNMIayQ7fJpEjzh-RXPgoiMRjrfW4GuNYOT65zeuv8MCGdCDVu7vtNrg9MEZ3DcaiepgLidUn3NFi0keRDNB9r5a7c9A", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T18:40:14+00:00" } } ] } ``` #### Call center URL returned for test case 6 {#call-center-url-returned-for-test-case-6} ![Call center URL returned for test case 6](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc6.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC7: Request with minimal transaction criteria {#tc7-request-with-minimal-transaction-criteria} Here, you see a request that contains only an `acquirerReferenceNumber` and `paymentType` in the `transactionCriteria`. The response indicates that call center details aren't available for this merchant. In this case, the call center URL that's returned provides a merchant information page to help in identifying the transaction. #### Request {#request-6} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029001", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "AUSTIN", "cardAcceptorName": "ETHOCAMEDIA*1234", "cardAcceptorRegionCode": "TX", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-6} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691173680.13ef755e-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Media", "address": { "line1": "1234 Main St", "city": "Austin", "postalCode": "78701", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "TX" }, "description": "Ethoca Media is a subscription streaming service that brings entertainment to you. Anytime. Anywhere.", "websiteUrl": "https://www.merchant.com", "merchantCategory": { "code": "1424", "description": "MEDIA MARKET" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/667fc504-6b25-4094-a3d1-a497b8fe40e0.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Media Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/667fc504-6b25-4094-a3d1-a497b8fe40e0.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Media Logo" } ], "merchantLocation": { "latitude": "30.3004", "longitude": "-97.7522", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:28:01.099+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_NOT_AVAILABLE", "message": "Call Center Details not available for this merchant." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691173681&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=I1HVcqyteuYzKLG7DHxqiA&data=jpTd7Lmoe-_a6K7pA9tiJhue9Ni-owxhtcfxp7SaWcT4uJKfNe8-RYv7MqTQvH07Ol7GR0PaFj1_mCH8sPuO222zyG4QS4n8c9PQTOsaP_cUcd9VnRkCWN9CUF-4-q_gUmVYLK-6wEl-NA3Z77rFrwKTzYF2tQMU16uu_-79M6Xp9LhxduYEuBdCw52ZRkBzArOskACy2Ml5AYf_JahvdCxz2AKMPWQf0SQdPUGyYdn9ecdlcYA5Tw88PmDEtTp_-jJCm2hkCMCcmISqaCSQAs11WKuD_CWzXtPM-vga7j2K45IdpSs0hO6talci47ScFtXXtb_Wzz5kqj1HmxDjmZ-heALg-BXiT6lmoa4o7EEsvCkTFIWLHo96LUc2Gyi7s2iACeOHXsg-5La6QskRni--zCDSZqSEDBHJH_zggSsOGdcAR1dubcyCDxMQhh7mjSk_tsEX3ABa1goJ-Sm30NRo3ArwcDrYTGQ4ZbE6iot5hW_9xpB3Ovqc17Jk5gPqyPRemr-t4Yx8ru9jYoSIlkjf9D8Lv79o_S1ELPsR8-xjxi97o5MFCBGbRELQbvRLbMQGRXy7H6GyLjYl35QLrZKYVoBH4oB7qnX6RXSS38Q0fbwZJH6fHdmwFHt7eDnHR9IO_ZMaR_bnVggCFltPd2U&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.CPcwAzPIiMc-fuGSAtgs8LYOxf_KjB8z3yjh7s-tYPlVRPfMsaFZ_c5p2QA4bMddwhl7fKqvcVUeHm2iEV_diZJ_pWL0hO03YwONSxvWoSiVyjO-lf23PS6gmeQawZPXdR4z74aWywS-8TD8sbsC0DKvcM0QRjkhR8ib_mKrEoL4YCGbJc52Xvp-rdCtTecJGhjQUSkOILzxwJIMMM8bAzNL05t7D48yhpm08pQ-jbHeJACLF9RmYMzd-t17lPgXEc0aklcTO-9y5_ClKtK1DGyO4FncULi71NOy8gOXWzBYPvSELlZIJZoD2tJXnfyFc15DLHv3dsfm-9BhYQRB_w", "contentType": "MERCHANT_DETAILS", "expiresOn": "2023-08-04T18:43:01+00:00" } } ] } ``` #### Merchant FAQ returned for test case 7 {#merchant-faq-returned-for-test-case-7} ![Call center URL returned for test case 7](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc7.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC8: Response includes call center details in Euros {#tc8-response-includes-call-center-details-in-euros} Here, you see the request indicates the transaction was made in Euros. A transaction is found that matches the `transactionCriteria` and a call center URL is returned in the response. #### Request {#request-7} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029002", "issuerAuthorizationCode": "2A2B3C", "transactionDateTime": "2022-10-23", "transactionAmount": { "value": "361.56", "currencyCode": "EUR" }, "cardFirstSix": "452316", "cardLastFour": "5489", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "SUNNYVALE", "cardAcceptorName": "ETHOCA CHAIRS", "cardAcceptorRegionCode": "CA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-7} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691173836.13f89523-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Chairs", "address": { "line1": "1243 East Riverside", "city": "Sunnyvale", "postalCode": "94089", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "CA" }, "description": "Ethoca Chairs has been in the furniture business for 100 years creating thoughtfully designed chairs, crafted by hand. We sell our chairs online and through our Retail Partners in stores throughout the world.", "websiteUrl": "www.ethocachairs.com", "merchantCategory": { "code": "7641", "description": "FURNITURE-REUPHOLSTERY AND REPAIR REFINISHING" }, "logos": [ { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/49d8f0d2-5eaa-4080-bb1d-7d4b03f247ad.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Chairs Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/49d8f0d2-5eaa-4080-bb1d-7d4b03f247ad.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Chairs Logo" } ], "merchantLocation": { "latitude": "37.3836", "longitude": "-122.0256", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:30:36.290+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691173836&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=S3QKIiBdNeY85F6QFWS7aw&data=0Lnm4ZbzlFbw-UT_2hVmrBQZ7EQZHudm31T1hynCLJKtFr2VQhtHhijO-riAgw4uUQQ1QvJr7DmWhe8yreToWFsPJOj5VRLmuZ7lgYewsqX2LC0UpEknF-nqoAvDtPzgKMxcutsxzhrDjDGnHvZMSt3rs8udcoc4Rbz4Z3BH6I2oNjBA9M2_5pYSHocz3NqbQZjCShxOYoHJKvzvzbOOVX6Qp0MuSASR3PiPmqsZER9UK2aJ8amFmG5909YCJBxp2paibdPxyw7k3M41AfH68C0Efpm-SIhtHrkOsykLPXRKhMgEzGzxC4l71ZadLKI24haiqpxfmErRx5JswY3WxS82RPdQcI-A5aCuWGKIQtjpDJd_1h51wIbSDJp0jugTJ2ir6f87lZMnm1Dq1Y35f_gdi_BJClUlTanvYjWrj9q_xH4ag5ZLKOj6JoSMs1a3jQla29H88h-URXpXKhjvyUOV-E6dEGOYxfoaGg-PC9xEjK2iS6CHdC0ekxjFLq_2YwokU5buBO1IqOdAXjF4ys6pmZPAkgDAXba76fBV8klFwdvQGjjAMnGAAW6m-UGWJRytU-kGe4QyGFYzFrCTNwb1yCdnIj3qGgUWQ_GYyVzAoxYzVYh1aCpTH7hPq_As6ImSWb7NZ6xODGYZcyNUfvXGyoRzc2Ot0SIZO8j_IGrz8BU83UCNay2Tb3aDvI6RdCUkRMkc_PclRZIkd6tf6ggHaS_eGgkJllUkkmaX1ILx5nw_4ZTP_4uh-zY4zpZZ4vAvq94LRukuSrJzzZrg9LloxdCBZfjTIcmggTKttDg6r2hDqq_Mbqzh8sDmEJ-V4VUnmotxBPCVlPP39mjxDO8CiPwgTkdVlF-caYa4jVwyW265aQZP191qVhgVG7iMwzgV7q1yFSsaVeD8fEt7y86VjjsAaTpFMNk8q6WUNq4di4JG0VrhIpdJqwI2bt_KSvi7y_vACxvHQA3BjgNY7t_SgtN2SJGExGlC-TUALWyyrv8kz152KdK3-LCv1g&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.wl08y8oTea28IP2Oy161blup0EVK8QojyQelcwHHepbKYqg-n4nkdcOEpdB8XNf8XYKZzAL2z77VLWU66gdxziZitvNA1KU2pmmAotzvxnwfkO8kBWzuUGFgKKbKiBk7G8lHBRWhuHrhBqxhZ4KyuqT_K8jkAbLFDqVKI9dxEQ5lrXbaB-EdDQB9CdKTtDzv6cWUC8lUWTWXIXQ7Fl6-k0aG2ypBkP1HoEM_SNr0Co0C00YuFIJrWIOTFTZFCHSRgtnN3ZiJOWkW-JQWZmpLULve88h5jhIcQTIZ-abBlqeo1H5FEkIwKJA5y2BHUMzugz-XqecHx1exWWl_CfCEUw", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T18:45:36+00:00" } } ] } ``` #### Call center URL returned for test case 8 {#call-center-url-returned-for-test-case-8} ![Call center URL returned for test case 8](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc8.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC9: Response includes call center details in British pound sterling {#tc9-response-includes-call-center-details-in-british-pound-sterling} For this test case, a request is sent for a transaction made in British pound sterling. A transaction is found that matches the `transactionCriteria` and a call center URL is returned in the response. #### Request {#request-8} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029002", "issuerAuthorizationCode": "2A2B3C", "transactionDateTime": "2022-10-23", "transactionAmount": { "value": "361.56", "currencyCode": "GBP" }, "cardFirstSix": "452316", "cardLastFour": "5489", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "SUNNYVALE", "cardAcceptorName": "ETHOCA CHAIRS", "cardAcceptorRegionCode": "CA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-8} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691174284.140e8133-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Chairs", "address": { "line1": "1243 East Riverside", "city": "Sunnyvale", "postalCode": "94089", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "CA" }, "description": "Ethoca Chairs has been in the furniture business for 100 years creating thoughtfully designed chairs, crafted by hand. We sell our chairs online and through our Retail Partners in stores throughout the world.", "websiteUrl": "www.ethocachairs.com", "merchantCategory": { "code": "7641", "description": "FURNITURE-REUPHOLSTERY AND REPAIR REFINISHING" }, "logos": [ { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/49d8f0d2-5eaa-4080-bb1d-7d4b03f247ad.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Chairs Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/49d8f0d2-5eaa-4080-bb1d-7d4b03f247ad.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Chairs Logo" } ], "merchantLocation": { "latitude": "37.3836", "longitude": "-122.0256", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:38:04.672+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691174284&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=Vm-h7eQR55y9p1YpE62dxQ&data=DlNHGM-Ia8rJREhLu_y9x41xpbJJA6yCKs8vWQfLDScordQVlfdriLCGrqLVr8zvs9SWCPeIG4-fQSElaGWuG2PvhzXpJ-cmTkhlxf4PcLOo8HurHiHlWFlH1Bfmz3V15nqsq_BBpdaCfVTqoXmEZ1m52M0Bx5BsaJROeHYdSjez8I7dXRRKtNCUpY62ZSmNQEeoG5fMoHSlUI79z6iND1D7ymOzcj90H4u-1ypMixNltnZUf5f92kKN-vyOCs8qhTnQ4Kt2SABQZSHm8CTpaCuAxJayLdc1URCBW-dfCqhltIAzP5KA6zwvehu2sKdCtsuXuLGk8LGDmWCppd2HTd2mGprVvO33xuz0V3XjeK4cQigITRdEyyzQeT3bfo6BtUoKtQdswyLOlQ2pNGypghONkuW9lwob3OciWAf5WTguW0PGZNciFH3LdEM1wDdf8_afuehhWgM46GoqpEQgvBZIcdNgbmZnyuwtA3PFc37dAwZUxih7QqVW67H1mr67lpENrxQoZHpozf7SKUlUMZgr8bNSLT-Be0UOLSxdosZngC-8qUdwu9Mn8t-4tuFB9xPSDek3x7LDmKNODKWA4trbCiYBJgIglp7kbjykgtoU0VXALO5vURI26Xp5wlUEqQEcNbfP3bk5kwAFrXyRkmAPcZldkIk6iYGPSOqnUlBJpy3On5YraRl06Y5BilP3cdoWxGsSiX-5VKiJIlr8r35p3QvlW9cezQb4rbYJGTk0ngyoCpUtSnOBbMT0DKVwnBBYbyfbNNZYW99viMt62rGkiAbkm0Cu1gDeTkMNrutDH8ZsPVoxkFXvrLXH9C4f6WTOy2aGqnpLN9r108a89keUxt6v7AFmCPv0pj6N3H42XjHifWjCDrY6GpiGT-fSVaxmwnT09Cv2TkAVktN5UXPlzchs759q_ki7AaMccf5ESYcIv_Ybw0Sb_t7I5kjXWcfiyyA46IXnWLhtOqg534tJsrKkm73XXNo-0Jg17g1liRqyYRfLbzSH1LUdyg&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.qLdDgZSwep6OrTCytSIO7YUBAGF67ovwp22ZbMKlI4Q9GOhXI60_n9tgCsB4TrqhMoHPdZSKSeYUiU-nFFpjMRKQj5d2fr5X5VKn-TOQ3SpZslnD14pdvi6n2YTgnJ2DZYDrGd_HX_2AyfVlcCJAun0NjJ5_QaA4wZTubVBqMHnJ1KYGFeWF3KI8OA2z1Ah5w34Qzc23pHco9v4GETCk2UpYATcCT_4YnEq9QMot_OK9jhNRkXrX_XGpfIucuLWbv6Cu7A_WGf-Zmv_I-QNenA9gdBR83Zs8UHyBJ4oljuZHeP3tSK8533-vclEelLBRstSDgPzo67ZC6kWv1Tq56Q", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T18:53:04+00:00" } } ] } ``` #### Call center URL returned for test case 9 {#call-center-url-returned-for-test-case-9} ![Call center URL returned for test case 9](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc9.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC10: Response includes call center details for lodging {#tc10-response-includes-call-center-details-for-lodging} Here, a call center URL is returned in the response for a transaction related to lodging. #### Request {#request-9} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "transactionIdentifierValue": "RCPT2029_4", "issuerAuthorizationCode": "4A2B3C", "paymentType": "AMEX", "transactionIdentifierType": "BANKNET_REF_NUM" }, "merchantCriteria": { "cardAcceptorLocation": "MICHIGAN", "cardAcceptorName": "ETHOCA HOTEL GROUP", "cardAcceptorRegionCode": "IL", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-9} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691174478.141760fc-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Hotel Group", "address": { "line1": "919 Michigan Ave", "city": "Chicago", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "IL" }, "description": "Ethoca Hotel Group is a hotelier focused on delivering delightful experiences for travelers as we become their home away from home", "websiteUrl": "www.ethocahotelgroup.com/custservice", "merchantCategory": { "code": "3529", "description": "CP (CANADIAN PACIFIC) HOTELS" }, "logos": [ { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/a5aedeb1-d70d-4832-9bc4-8b83e74c1213.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Hotel Group Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/a5aedeb1-d70d-4832-9bc4-8b83e74c1213.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Hotel Group Logo" } ], "merchantLocation": { "latitude": "41.8373", "longitude": "-87.6862", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:41:18.802+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691174478&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=FIG0wh1XBh9yOZUZh4v8qQ&data=2c157EciTAbFnVsS6Lq4SA25i7VniYiiOlVuVGtjbbonC4mQxItD6lO4gmPbjI3nNNamTvb5SCddYB9uSyUcc9ghw_khKBGduutelOCK4aJV4dfaZVuSbQKmCvA1AepG067T_V4BFY1YyswVEhy_3XZloo6iGdo_7Lfyy51jVKG3iYHaDgzjCXeCiPD7luIhra2DBmclji4PDljQk9kBpeOzEznmNaVgyBTUFwx_fHI9C2Zsu_DJxX6gZhF214j7GQpDGc0iIcQDK6gxBxXaWvPrjVBj1HZDV4Z-Ao9F16g_DsylVVulOWWJQmFX7J-PrmwnSTYbOysiPiLDq7mHgKZP4NrPFQRml2geqcBTGyKPCbA19lCK0Yd6zGQHahxnm3w9h1eSaT0-NcY8DQetVtrDLOMC_of7tAKGBuq1tKzZVw30jXBigyeBEELk4yTslb3kWt_EnnFtFpDqTo6XbqNUpeLqVd12CJAIixj1lYbFW4ESXy5didiQLo50hMKVHwYfApASld8BsLBiebQFWBEvBiZSMOZx6gMyt7UjjKg23DWVHQcPAqD7g9UTk5TOgLEYjuirTVt3feYnnBrjIv0CD4F2oUbJQs9YBv7MeSpTh7Kh6cME-cETUfPavupLb6FlLlK-h0oxD9hpQnkZ7k6qzWc1BLyGH1BE2logYoRqTykK_sekOEWDs7-8nCEJkQPztyu0QcZwd1BpAkY_VNjJteiomTtMAwkk0-9JKAm6lamGQ3N0NlSiK0KVPCzdsBDwqNvusskayA_W_Zd7REGa4iwpysbNHVAklGgA7HE5wbQr5CaG62fsv2nc68w-LW__hDoNTPCzdbMkMVNq23LmbCe2gknrex-PXXS0-MQiv9c4b-thIWEiq7o&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.vO7dbN5zR6QZqo-AiIViDthWf9k2q3C07hWLVu-vSK0dFjymCBSQ5nRnIaENsZX24Fd2a2TDjZKF3EymZ127B7ANlaKRmiXJtkkZrTBbUQN_Pz0GfbCoPbJWsk2lLvAuY-OkZhBbr1rjj8RP9f0lgCy2DBHp25W-028YTHAKg1PWYFplLorwsk_pU4jI6-GNrsqp4IIhaAw3REH82l6EfTPmJsjrNCfbv9M6mwNLnHrk4az8XqUyGSOcuu-7H_ScwAk0YpHocPcD6w4xUAbgNznF95E_5Zq4IvKFIEqkpGeXwTwEHTANr44-eThP-CPiyfS40F0Yo4mGBA3n7f77DQ", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T18:56:18+00:00" } } ] } ``` #### Call center URL returned for test case 10 {#call-center-url-returned-for-test-case-10} ![Call center URL returned for test case 10](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc10.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC11: Response contains call center details for car rental {#tc11-response-contains-call-center-details-for-car-rental} For this test case, the response returns a call center URL for a car rental. #### Request {#request-10} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029005", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "CHICAGO", "cardAcceptorName": "ETHOCA CAR RENTAL", "cardAcceptorRegionCode": "IL", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-10} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691174668.1420c384-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Car Rental", "address": { "line1": "919 Bathhurst Ave", "city": "Chicago", "postalCode": "53931", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "IL" }, "description": "Ethoca Car Rental provides rentals to meet life's four wheel adventures and needs", "websiteUrl": "www.ethocacarrental.com", "merchantCategory": { "code": "1443", "description": "CASINO GAMING CHIPS (JESALI)" }, "logos": [ { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/ac82ac6c-a473-4488-9017-5239e6179eb1.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Car Rental Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/22993d31-d762-4562-b906-aba8dd52fc09.png?size=400", "type": "INDUSTRY", "altTextTag": "Travel Agencies and Tour Operators Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/22993d31-d762-4562-b906-aba8dd52fc09.png?size=200", "type": "INDUSTRY", "altTextTag": "Travel Agencies and Tour Operators Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/ac82ac6c-a473-4488-9017-5239e6179eb1.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Car Rental Logo" } ], "merchantLocation": { "latitude": "41.8373", "longitude": "-87.6862", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:44:28.949+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691174668&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=1ODWgR4QB83zZvtl_4iUlg&data=SUPogat3Hi7Bk3su0CmHmPwL2Nec4NjMMd5yRVBtZPLqhlfInYDaO80Q8ANwcuuGlGlCzYU0eqOy5NOIGsenMI6xerb2U71LmSiyRN9p-hoFv9NZ0YN_xj9QU_XXLEwNYtJsW_D_c0Q-L0wJlIW4AS2GFm3Sp3mZk37P1jb8phQEZJJziHvTO6isokmpRI9n9BrMDlMRac8QURaSv_cix5lPNjKlyjieJ5wi5-REDpfRpqDpAoeWC3BFo3_U4hCiZEYq5BPf_oqWlz5dr3uhlUGFVxnk9NNLm4wCzMIEBIKJlqwG0xFrbZlpVtOyOp32hqb_MY1Cny2fXQTQ_153ikG-qlA7QpTORV-z8T_NjGA5NYh9saP_vXJQUKaMqWWobeepGBBEd-OtR5Gy6Dcc5DXkH3Zw30DYmk-vt5oCGqYmBu6ufL4tqHDAXr3FbCTDBabLLooGoc2HyiBx9wrafIoyPipuuvgI3lWFZfa82XPPomJXKzEbzr-dbeLeWJiXDDrsgkdFcCd5Agc-_YKbgRSzHDeY3e-b16W-NapSOSIo3S94xjpmohmEe9Q8E05851ja5UfdkbaTREUTsqcsxfoAmASS-WxiBJz1QFlzMWEIu-F9Ig-mkRbdVI5kwlmfJUe5X8rnKyi8nhWau5btYaoPiW7LDOw3z6WcRjJSQGJKw8WMegl4PCDP5C9L3yZ3mtmtssgnQrxD69HSPRG0H7Huaz_coDIHX2oeExdcalrGG6gEwiWtg7ahAVKKHlfA74Pynkj_Ty_YnfV_UORcCZ4&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.sdjPryTB1WAiNarAv8wN7IIxUV0hTNeEI6Ol5MdQf2HWMY7rf5AM7oQpTwZEufr4_aEv1hrRwKoMuBSNCUQUSxP4Cnq2ckd8LH4pK5sZDfDuLHQ9TutI2jBUZXUcaNVSzfk_W3nfnDT-h9bl__EpFh8LA_RdlcrSb-ZB88uH1uadKm2f2h15kZrJ5NznMgMEXoQDpnUY3WhLkfFhAQhXaNMOtI1b-zhF6prZqk1_O_GteHoIDRSWkPykT2JZjZliw0uy7dqzjcYYThT079yYFWOK7OWcL3-ETKi9Qzp5sKGdiKQvr2dc4Pu4I3xRpVb15cNXLnceZ7lr4R56aHzFlA", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T18:59:28+00:00" } } ] } ``` #### Call center URL returned for test case 11 {#call-center-url-returned-for-test-case-11} ![Call center URL returned for test case 11](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc11.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC12: Response includes call center details for air travel {#tc12-response-includes-call-center-details-for-air-travel} Here, the `transactionCriteria` provided locates a transaction for air travel and the call center URL is returned in the response. #### Request {#request-11} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "cardFirstSix": "768954", "cardLastFour": "7654", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "HOUSTON", "cardAcceptorName": "ETHOCA AIR", "cardAcceptorRegionCode": "TX", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-11} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691174806.1427e698-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Air", "address": { "line1": "5410 Airport Way", "city": "Houston", "postalCode": "77065", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "TX" }, "description": "Ethoca Air is a global airline providing non-stops to business and vacation hubs around the world", "websiteUrl": "www.ethocaair.com", "merchantCategory": { "code": "5021", "description": "OFFICE AND COMMERCIAL FURNITURE" }, "logos": [ { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/d26408d5-ad67-4cf5-a0dc-12a4f6e42de2.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Air Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/d26408d5-ad67-4cf5-a0dc-12a4f6e42de2.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Air Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/1bec2398-980f-43ef-8fe6-9005219ec339.png?size=400", "type": "INDUSTRY", "altTextTag": "T+E Airlines Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/1bec2398-980f-43ef-8fe6-9005219ec339.png?size=200", "type": "INDUSTRY", "altTextTag": "T+E Airlines Logo" } ], "merchantLocation": { "latitude": "29.7863", "longitude": "-95.3889", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:46:46.501+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691174806&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=s-_L0hLmJGXa9wv2ALRi8A&data=ixmk0XE8k32h03lqLxFrK0ANFuizClnYYp7q8NixY6U-BdsxbE0U-xbZWQ4JK5oozpt8NmAXjUWrqGyOOMYh9XM6rvCkeSziVPTsEJq4bN2ZcAbJ4H7rkIdy2iTZKEtVblGC5D1a5Ex5LFc2jUr8L5PYJIXsSWK1J7wTmAngCm7I2LmZVcyWfErpa1HBs2yvLwVkhskylouZuGKa5_NIZkZTCjSuCEhPEhguizMjOtZJgtVXBXp8Mty56-OnI35Nj_sjBwg-98aXs_jgu4_EQxaRzm5PCuwjFo1hn6ELSOaqp8bGT__8ctJ7o86VIUippT-OlTqRHxVFyyEQZt94jp5KJSqAg1iO_z25DHotlZ6DzHs0wbDESLB26736JaZOMYGHel_OKzh0OtUziWcMzlAJzdAQTUWXZOnkJDY08ZhpoDuxS8P8kzy9AlsTQ02C6Lhupxa6wovDzd09oLZaRDLvnOMZ0Jg7peOAoqtxa8tLA5koEbnTLg-8-xUrC1sqUfnd8-uFRG7yIqbZbjgqcAi5EmTfik2VSwHoNuCcOMD3OkS8VPSiWjqyzNccazJuuwg3tmD7lGQSGznCUbBOlRSp-vQvRCcHVfHX2__PCjPrHtTVWerzyJk0M-8T_CvEn0Ha1bnlv3yWKHWiZBSDhfZ64cgE36WYDwpeZxuuenNR28J3O8s5Y8ElqgviK-WDFr_vUKM7YV3xEg84Q__qEHXtvdlaSWf1U__a_7_PCrEYv-Ypm_pi2T2CczAkj49xVYRqXw&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.LUc_SD6n8FfS0bz-t9wHnb5bthR801zAgJPPJFlP_IdRASMu417gT5VD9SBndqYZb0d_yJkWjlqLwzRnBDo6lEdaQND4y0x4hPqV9s69gT0UavQYW_tpC3WMwthFqQm_TnPw5oDua2FWbvTSmcSmA6J-gXSHkfzqLbxBKXtIqQK1DCT8PHZRbd8DxlgMBj40gk4l2JZBIXq6grZ51eIKO-GXbxV47I8q2FLisvoh_b8NdIH0hpAL6tmltZEXbvQJSpnEzy3_d3tg2iIoiZCoICHIXkUQKG8Ji7miJM-RJ8h71WyRFdQQbG50m4VV_YOVmqsVglyetQoEfhI_QMU9Dw", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T19:01:46+00:00" } } ] } ``` #### Call center URL returned for test case 12 {#call-center-url-returned-for-test-case-12} ![Call center URL returned for test case 12](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc12.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC13: Response for same merchant and location with two different transaction amounts {#tc13-response-for-same-merchant-and-location-with-two-different-transaction-amounts} In this test case, a request is made for the same merchant and location, but includes multiple transactions of different amounts. The response returns a separate call center URL for each transaction. #### Request {#request-12} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029101", "issuerAuthorizationCode": "1B2A3Q", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } }, { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029103", "issuerAuthorizationCode": "3B2A3Q", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-12} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691174942.142e5603-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:49:02.827+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691174942&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=7fgclDs2EZlUOSlvLFOY0Q&data=2BNMU0Ndl48z4Fgsrfq2BrJznG8InW8l77uSmg03qUMJ0w_1BcO-QNyqXeO-ruXDZf1zuiEaBRoOKEl77rNDJYWdmAkejj3t53OdGjMXBLCGLdhw-wRWRk8f9TpEj8w4WJwBMjwAUTtm3_k-M23jZIE_ROKiN_w5J9jz1zl6FVH37VW-qP0ODAl7SxGRg64vBomlwlsoab5PxPildhXIp3K7DwlZ8itgQiNb2H4qHUy9RMVD4WnRxaOr4SrvI1j24C0XOIv5tPeTqfqG0JBcNbtMToWd5C_Xbh3cFb7IDOMk2J9bVh0My9fUkIaLpq2Mb4Pp6Lb5tsjfzu9C3le88Xi5RIpmoLquKRF7r72ws82BRBdIMNyU-797Z0Y-9CXOoXrmchyV-DZh7epb_GsWQ2edy0liJjWj42tWIosH-zcs4Qovqp2vWyMsKwxyxeZrLZRhxx9hZko0UPyLJYQVmD342QhvB8JKP-BgMPHpiAdZZQ7V34gJf4qQtqBsjdAaVqZP5oZxN9zwETyNBOCpa5HRUzN2eyN7HzixesZqoYxLg0K6VM4fNSAn2-nowSNISclu97EDO8Z2YaDyEORhuwNQX_SbOqW45ZNvhpK9Ac3AWsFnmAEVIfp99iRwNewc1UmnDjC6oCMr7_5qF_wacfVsih9qIe0e0w-X6DX2sqlfHDXrTPsyIuGzu-AjsOAYkI6Y978H51__zenyS-z72uOGEJDI5jJKhcjXcNlIk8gsf2K3X4mWMKk60MoGAwW8AhxWzzNj3r6Y48XkcUiOLZ_HPcuwaA1KpsM3TJ9FpPEOV5lXoIaK1e2FPOpsb9cJ8ykiqxVresE&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.eyJ1c2VyX2NvbnNlbnQiOiJmYWxzZSIsInN1YiI6Im5vdF9hdmFpbGFibGUiLCJzY3AiOiJjb20ubWFzdGVyY2FyZC5ldGhvY2EuY2xhcml0eS5jYWxsY2VudHJlYXBpOmNhbGxjZW50cmUtc2VydmljZTpjYWxsY2VudHJlLXNlcnZpY2UiLCJncnAiOltdLCJpc3MiOiJNQVNURVJDQVJEX1NBUyIsInR5cCI6Im9hdXRoMl9hY2Nlc3NfdG9rZW4iLCJ0aWQiOiJub3RfYXZhaWxhYmxlIiwiYXVkIjoiRXRob2NhRW5yaWNoZWRUcmFuc2FjdGlvbnMsY29uc3VtZXJfY2xhcml0eV9jYWxsX2NlbnRlciIsIm5iZiI6MTY5MTE3NDkzMiwiZ3JhbnRfdHlwZSI6ImNsaWVudF9jcmVkZW50aWFscyIsImV4cCI6MTY5MTE3NTg0MiwiYXV0aFR5cGUiOiJPQXV0aDIiLCJvbmVfdGltZSI6ImZhbHNlIiwiaWF0IjoxNjkxMTc0OTQyLCJqdGkiOiJjZDNkOWEzMzI5NjA1MzZmNjU4MzgwMDhiMGE1ZmI3MyIsImNpZCI6IlVuZHFlRTVWbEhNb2RTVWZHQ3hhMlFkZ1FCTTN3TlU3OEFERzZHYVoxMTU3MTdlYyJ9.Avkzl_bjRb77VirZvtepe_OI8lf2tUiGXLLv2-BGGmVQuRAuEkv9y9e9KQ5I9xZy616UKkHt6p8UXTgYvevLdoNtqtkf761QWyrKLrxqmbYuo2RVlqXSZ56ZvtonBrPIKnXtEk6uF_j01FHhKrpRy5rUvHAKd0wsP4QQQZ8qX_jwUPM1Ea4G_0Qof0Mzm24tH3txgS0e6jikB0tqriZwet5j0z3ZbwQ3SlYQeBQn8psBmumydDKX3cGYVNV9u5ODoV8-OrSeTdFdyWXXrdrXQFsUZXVwC2mEACqgF5xq864oiwiM86_qG4Qnk-kmQmGfB05zpGC1CVXG3t6p4wkS2w", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T19:04:02+00:00" } }, { "recordId": "0.d01c2117.1691174942.142e5603-02", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:49:02.827+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691174942&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=n2hkmGTJlStk1JqhBLqWBA&data=m1tk42KXOap9iLM-93Ymrj6nbHqi5A-s6mrQq7h9zUrIYB20uBcc2ynVnX-LDmf6BhyGRSXiNz563th25LzAMvA1q9yiS7EZoDWTg2xafKj-J5soLanRnVwL4eJyCXIOSTvoKhqRZQqZCySH4Gpphcq55hzk6QZSfT_aT7r6ILISYAgDPrM1f5JIiFbDhJmEeo28SzWxyIQSRr2vyPOi9_o3K5jKBy5Gpmi-P-NI26ueSLg8kbZqqXAiw_JwxL0OrIJ3nMR_0_4O9Qtl6AwqEe8UpsTPwO6ap6GmrDoa0_XhoewAUc1CZY6I8KTD_C22U_aLSBPuz3nPRiQoD8G2AWuahhXLSG7HfAX8EWntohsL_sC4Glqz9FNi8UIwXBHy6xk4uT4UUMkEdW5yv_9HvSh253ECnqjoEVpnXRgWe2uT6mEMyoqx8KnysmlRdU5aHvXGnF3med10ZMfL_urbveIFMhUJmR00d7f3ENRUajvulWu5PwqeRe_YornPZsoZcqFAe_unGNh6RRIC-DjWS7ZtymVEpdIIdbWBskW7-bCKf09Q_zTGf_pL4nK9cGQtc19EADf3sJF9pP5_iY6gK_WhGPaAAf0q8Vm6VFFci5V9E_GYZ0UWSPlR70BOYk0XL6Z_3OQxnDGVU_i9Vl49e72e_5gkvzbXo8jw0_9SJIwMdWrD0a0MLSCzvKJefRmE3YIU---26KlvVBqITGSmXng5tMhAQOVyBKN3MqvZ8Om6_L2e5vFrLsZZv-SBpGRLUjK15ieqH291-T3ZagEQ0V62wL4D6ggYF2IzC28Cj279XGOULcqi6u9nck1i2Qkp_Sv_87BX0zg&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.Avkzl_bjRb77VirZvtepe_OI8lf2tUiGXLLv2-BGGmVQuRAuEkv9y9e9KQ5I9xZy616UKkHt6p8UXTgYvevLdoNtqtkf761QWyrKLrxqmbYuo2RVlqXSZ56ZvtonBrPIKnXtEk6uF_j01FHhKrpRy5rUvHAKd0wsP4QQQZ8qX_jwUPM1Ea4G_0Qof0Mzm24tH3txgS0e6jikB0tqriZwet5j0z3ZbwQ3SlYQeBQn8psBmumydDKX3cGYVNV9u5ODoV8-OrSeTdFdyWXXrdrXQFsUZXVwC2mEACqgF5xq864oiwiM86_qG4Qnk-kmQmGfB05zpGC1CVXG3t6p4wkS2w", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T19:04:02+00:00" } } ] } ``` #### Call center URLs returned for test case 13 {#call-center-urls-returned-for-test-case-13} ![Call center URL returned for test case 13](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc13.png) ![Call center URL returned for test case 13](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc13a.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC14: Response for same merchant with two transactions of the same amount {#tc14-response-for-same-merchant-with-two-transactions-of-the-same-amount} Here, the request is made for the same merchant, and includes multiple transactions of the same amount. The response also returns a separate call center URL for each transaction. #### Request {#request-13} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029101", "issuerAuthorizationCode": "1B2A3Q", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } }, { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029102", "issuerAuthorizationCode": "2B2A3Q", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-13} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691175209.143bdaa1-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:53:29.681+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691175209&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=u9DY_K1slDxUdDq23wFBBQ&data=R9gbkLlOwhOTo3dDIdHfJ3_gT_tMh5Z6tfp4tcMgU6Hqjyce3ug3SC7dwgIF3x9Zm3lDrc6NtmmfyIrL4IrSH1H8yzQlR-v12MOXWhznXm60euUN6LKxpzKJ46RPHPGCW0Qvyg6PbzmmPpWpPQwRRFzO9fdCX2f0X75LyrTKDGI8VbHH6K2b_RDRSv7mlzjIcsRA9GFGIS72KNtsX9kM6e-OY4wP_zIfeYnwGYfSB5uCLHk6rSyjYc7YtJgTShU665KuD36TIpUS8XgA_wupKMf7zSAHLm26KCe7ui0Ek2iT9EWFFMrMv_JIFmLRwFeBpLVvqz-pBRBJjtpjnOcoGQaf5ZX6QAQdXwkRSPULXbHiZBwWlAvxX8iw_eS9LuF9ApambXq8xfvI0JBA1NeGxqrTp0JlNBQRISxRjsywwGBBesSw25z_6pJib3hv6Pjp52ETjgKQbDQwsyDe-2jAi9kGYfF9DINTEHyMfQT5gqOW90NZu0QiTw9t2YMKTvno7Br_hJnBUc5hLeAlTUokHx-XkAu3ciSIZ67XvJnoP3PJU1gzEtz1667Iq1WwRVJuyYJZc7Q92skv-95pXwTlWx0EsFBJyrQkPH570Z8aLxgQQd2U4p4jlN8aTYyvDrBWjsI2wyNOrgsZNKw-wZvqLvIYjXHN4fsXFGIe0TUcJUeawB_65sD12Rr99qgETUtb71_c_VOgkK5q0a6Qjm0-SbvhGhemkEyeS71Hq1iHAbz1bey1vLJ3M_aE8gRrDMNHXQBkAFcaAyP61LEImt_qV0z3qZPxbiZaXCq1kSB6qplbtTN7AOBFx11H1dMCIs6clrSX4g5vGEg&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.v-1PE5OLUHvPEE6jdtCrW2trViIZCpJmcAu4roIu0Rx8Ggm2sS9icWqNlUNUkrBa-J6dy_MvdgiKFgnRNsEDOsApe0v9Tj0GK2_V7AFTTr70krerTko4nu7QaLwiKOj_SK_Z6ixN2XRE-7fCshsK4N5eUL6ok8_vCiS9Rjy4KEiFVf1dhxjYVXM1is_i8xnn8KAzXcJn8iAmh0G85DS1Iu8MOsuAs1y9JWy5a_gswlfWh5UgTK0QNsHQbptPyAZd71redrB07xMglKnXQ8HDrugzfwhrl76RWMc85lEyNKjQ65u7bA0L2SzOseREBCWDovmWLzPgEU25LY8nc02Pew", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T19:08:29+00:00" } }, { "recordId": "0.d01c2117.1691175209.143bdaa1-02", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:53:29.681+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691175209&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=AdU7iuh_wLarTuNKhYx7JQ&data=EPGSgVNY8VsqoIsMJjDo6lVIRqGNX0w9RPvrCZEXXZdQUIzqh2hKZXOVtMLJGXKLH55SetUly-f2-m6o8FI5ryPkIqHtAh_pQ4RXLkDbijKW6ioOG0gqLCpDER-t_Lg3UE1f6I-uLZosKPUJVAwuWeKw_L9I3-vwAk1dq7a-oS0SVKii9SYK6KP1BZUAU_mEJSnhGPhvFgiAhB8TOqoj9ulXHqKwyC84kaVwccVI8SxaoYpBv2RVFRcgTJFJnWG-7dAJIm44VloTX-vnzxKKCRxaltT9blekJJ-tZGB98t1xN_5EHtEn3pOfc6LWe4IoQWMuusFazJ-32odGCSYjwneZGnFxUlBSDLEofxhgIxE6AR3Q2K3fABCtLJzB9hiXS92HyxKSsIDL0qW7_gtkyrkxiy63aRkgiTTXkejQy87DTdAhIMz9HQASNyuJI0FuMdkE4sTY5PSMlPmryrAf7YjC6wItB3tU86ihOWO15k_RCoH6oRhYtfsqtYlZVtUIhavACh6FdgtCR-7PXxBYEvQQyNubMXMdFvIUgHE2XYZaIyDHOGfnKfTZPgBXgl2Y4p9h5lbqynhCY7MLheshq-S-SSeUMYQDhLYm75Sgd5R8f1rxf7zueNvphZQb1dLsaws1MVjfCy1DAIShHT-VvkEixbcD_0XzsNW8sRy8vGztrmS8WfHoRmUVLKne9b61NsJwbqeRkP_OotEazCKoGI5e4zwY9VgFjyZ6M6t-D67JmTIBGWKb8Lppm_rgStYkhZklpee3xZTNRfVygiY6UEJdozD7g_ZuFb408A_gE3fJWZ6c3PlQXe12mqaw0Fkz_F2eylCb150&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.v-1PE5OLUHvPEE6jdtCrW2trViIZCpJmcAu4roIu0Rx8Ggm2sS9icWqNlUNUkrBa-J6dy_MvdgiKFgnRNsEDOsApe0v9Tj0GK2_V7AFTTr70krerTko4nu7QaLwiKOj_SK_Z6ixN2XRE-7fCshsK4N5eUL6ok8_vCiS9Rjy4KEiFVf1dhxjYVXM1is_i8xnn8KAzXcJn8iAmh0G85DS1Iu8MOsuAs1y9JWy5a_gswlfWh5UgTK0QNsHQbptPyAZd71redrB07xMglKnXQ8HDrugzfwhrl76RWMc85lEyNKjQ65u7bA0L2SzOseREBCWDovmWLzPgEU25LY8nc02Pew", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T19:08:29+00:00" } } ] } ``` #### Call center URLs returned for test case 14 {#call-center-urls-returned-for-test-case-14} ![Call center URL returned for test case 14](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc14.png) ![Call center URL returned for test case 14](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc14a.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC15: Response for a one month old transaction {#tc15-response-for-a-one-month-old-transaction} For this test case, the requested `transactionCriteria` returns a call center URL for a transaction that is one month old. #### Request {#request-14} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029131", "issuerAuthorizationCode": "9A2B3C", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-14} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691175439.1445e8ff-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:57:20.190+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691175440&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=5qPYqCLvrXfr6VR5S1H10A&data=HJZfc09uML451uVOaL8yGZr0xTofReKc0wN-sHvUE3cP0ka78HEM4t5E_7wCXQE9lh8h_1pkM2VTiM7kCgqQYiSDj3pln8Xd2tWOHpq3-z6yPyN-XXNu2Kham76d8-rbr5AJxX6E1vwXEivVgeIwUDNJtEmz_jTdQgz_k6UCdyG5Ru-GUqFdToR31-pMohBB_GyBTLlX0JDEyQPNToptvONoogu4E_OYM7GJpxrmNX9ikfloiaohxyKnV6-XCbJSqQToBfDzL69bNegK8hk33LvKaLDlVh7690a1u4S5UlaMshVJDskDPNqXedGPhZAHlrNtH4_RCED5D17P5Yx9r_npKCcbjdh8gexdobkSCclrL7Db3Xyb5FhQ8i4g0Yqx79cO7hHUwhxT_He7RJwrMSO4JX1kzYkVsvkXHudxefkl6vGHQSx2bDDMHqdv24oSaSji1qHuhXi2syt_2fc68i7n2iEIKGqoTNhCXM6HjO-kCZpPeBh_xDvThm3_joyOqG0IjPjeSKwsamHbBgSx1b2USVLpRdhaPp0yju4WdSGIjseieZ7xpldXsTz2XFP23rIlpEoGEgZQo_HD1c0-rJs-V-TCTPhw7_LPydZouAZRr-eWmEuv-FfjtTScJ5AnhPDC8xRwJaU_jtCdVbq3jrL4RUCDAv3hZUjFPBExIFkDS6v9hXRq1-2o7fa3ERRUJLbPy91z_vSCSa7SVUQd55oyuSB1tWJ2II3V60UezFSECydCVh96y8hnUpELUXYOS4PBO7kGTLZysTAMvd55PghHtLjy1kq5wauEQcodiRuSkobDiluHlBx01fYtXZfASBJ_uBvpw6Q&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.eyJ1c2VyX2NvbnNlbnQiOiJmYWxzZSIsInN1YiI6Im5vdF9hdmFpbGFibGUiLCJzY3AiOiJjb20ubWFzdGVyY2FyZC5ldGhvY2EuY2xhcml0eS5jYWxsY2VudHJlYXBpOmNhbGxjZW50cmUtc2VydmljZTpjYWxsY2VudHJlLXNlcnZpY2UiLCJncnAiOltdLCJpc3MiOiJNQVNURVJDQVJEX1NBUyIsInR5cCI6Im9hdXRoMl9hY2Nlc3NfdG9rZW4iLCJ0aWQiOiJub3RfYXZhaWxhYmxlIiwiYXVkIjoiRXRob2NhRW5yaWNoZWRUcmFuc2FjdGlvbnMsY29uc3VtZXJfY2xhcml0eV9jYWxsX2NlbnRlciIsIm5iZiI6MTY5MTE3NTQzMCwiZ3JhbnRfdHlwZSI6ImNsaWVudF9jcmVkZW50aWFscyIsImV4cCI6MTY5MTE3NjM0MCwiYXV0aFR5cGUiOiJPQXV0aDIiLCJvbmVfdGltZSI6ImZhbHNlIiwiaWF0IjoxNjkxMTc1NDQwLCJqdGkiOiI0NDcxYTc5MGUxNTFlZmMwZjUxNDcyMDAyYWY1ZGUzZSIsImNpZCI6IlVuZHFlRTVWbEhNb2RTVWZHQ3hhMlFkZ1FCTTN3TlU3OEFERzZHYVoxMTU3MTdlYyJ9.Z-uc8ywWNZBPt14gHZ05llfcXRwXWvW-uTmivBw0QSAa4NTYpGcL6r-XThM6-VzWkMiZM7Rk49IAiVNTOVkq1sdqzkbCnWtBYOgHyeOJdQccIkIKHg6Tp7bU-RBPipvTCgW1uf9BMvbRDqp3lgPIPLOqTfMke2dNVvG8TeQ36XNtq1akez4frt1PjoNyOay_J4a5xPQM3VCShOn04w7SChXkx4LX9jqIMhq618iToU5AMF8YF5tS_49mQafDzkuAD1_mclFpwISVj5Bbx-aQhbcp9QZKvHx614KFeqQIRXw6PqiVMPetJQqLCn_SnpKh0tmSf_qUdfANaGOV0io9bA", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T19:12:20+00:00" } } ] } ``` #### Call center URL returned for test case 15 {#call-center-url-returned-for-test-case-15} ![Call center URL returned for test case 15](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc15.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC16: Response for a three month old transaction {#tc16-response-for-a-three-month-old-transaction} In this scenario, the requested `transactionCriteria` returns a call center URL for a transaction from three months ago. #### Request {#request-15} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029132", "issuerAuthorizationCode": "102B3C", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "PITTSBURGH", "cardAcceptorName": "ETHOCA NINJA GAMES", "cardAcceptorRegionCode": "PA", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-15} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691175599.144ce8b4-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Ninja Games", "address": { "line1": "1000 Town center way", "line2": "Suite 210", "city": "Pittsburgh", "postalCode": "15210", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "PA" }, "description": "Gaming platform where kids come to play, share, and imagine", "websiteUrl": "www.ethocaninjagames.com", "merchantCategory": { "code": "7993", "description": "VIDEO AMUSEMENT GAME SUPPLIES" }, "logos": [ { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/9ad4e625-3b95-4d18-adbc-f607f519881d.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Ninja Games Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=400", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/dc89e352-3856-444f-b8e5-9996f3a06844.png?size=200", "type": "INDUSTRY", "altTextTag": "Video and Game Rentals Logo" } ], "merchantLocation": { "latitude": "40.4396", "longitude": "-79.9762", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T18:59:59.805+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691175599&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=x6bu-1fSwcD2M021_xd1pA&data=aMJOuhs--OToemlcaumUa8iglPMVcSpopYdbeyUWER6y83NGTj9evN3ADe1pqujyf47I1btrBaRO924wTc9BGZNFFN-Ufjk5bSKys5Ov9-0a61ANgb4KDq1VJTRMyaVaZyE2JF20U6FnUDrw1nYhGelaVJb9s9CI22Wy04HPDmj21zHJDGXJY-VzDTDgHeG5bUYZnIQXAl9uucZwSLemsZ1RrRSoldM2E6k3nid_qvSfocTI0qoEeB-XwXX1zQOT8gojF9ZQL2KkQuaEmXboD8R3oM7OJ5UZ0R0TK7x4rtO-2SLkz5ixApzEYAXMfF-bZu4jhLLHV-4gakys3_XF48rdxvBMbPYL-htQc5nC-lW25C5cHBh-X0p6XqT_prHxWCHxVuME1AXR-2zin9mNYwmL8jtKwDBeAxka95CR200Kio6nlSvySn9QS2dJbDjECq95FxftrC5slF4mOVfjjyyAf9tGNG6vGrDLd12PyL5qQ8p0dwHUpLwbvR8WfFZxIGNDTZ7KIeuzFOqYEmXQ9NMvvd6op-b7c_CdmeGjSmZJPQzV_VPxdjLLuA38JPyK4y_Z2OtdfN1GFcpNeXhT7hIg3VmJ-Jk7MuMRA7w8CZRS3OxbaJfjecaF_Y3me1KvG154KMlYJvs0iDkx7GeW63LOEYrmIXMPbGU6QPyTAmQSZj5c4cCgTmytaTh8ehQRo2KZ-Z4_z8ptq-UJRc8d_KdRQDZTcJJ2EfSWKh1U7NQhtUsVJIgtL-TlrL1p8wKJ7_2yS25-Q_It3rrZrqcJ2FIecp5qH9M_2eHp7v-Q66YdNMiKa-CPjUHJTgZRm5nKmZNzq0KmhH4&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.VKM1x2l13XbszDRBge2oVn7ZljXxe1hV7C69nftOmOvJ4eQ7JBwrCPl0k67AONEDCMwIL648qHzD_AqCSi7vijM0F9vuMIRIQRl2dEI0x2PbLNd-H16uNpdMsdZ9Db9ucqb4oBgNXEnXFL05y9mNZUs9QxhVIyFlMn7FQDU2wzfBE8PSVNOoW2PgYosohW88clcgj_ezu4J0kn4iYZTgxSTHY1QUnHI7QVO1wjRp_D2SLZZx0DsyEVHweJz3CqrWD-H4qwHx4HIZd9VtHdtYOr9VkM73xmOlB6399qoxn2xmS1guIzBZNcLlwGeOOImVOQuuVtLalYotR2UTe_ZM0A", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T19:14:59+00:00" } } ] } ``` #### Call center URL returned for test case 16 {#call-center-url-returned-for-test-case-16} ![Call center URL returned for test case 16](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc16.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ### TC17: Response includes call center details for clothing retailer {#tc17-response-includes-call-center-details-for-clothing-retailer} Here, the `transactionCriteria` provided locates a transaction for a clothing retailer and the call center URL is returned in the response. #### Request {#request-16} ```JSON { "locale": "en-US", "requestor": { "name": "name", "id": "id" }, "searchCriteria": [ { "transactionCriteria": { "acquirerReferenceNumber": "20292029202920292029014", "paymentType": "MC" }, "merchantCriteria": { "cardAcceptorLocation": "AUSTIN", "cardAcceptorName": "ETHOCA THREADS", "cardAcceptorRegionCode": "TX", "cardAcceptorCountryCode": "US" } } ] } ``` #### Expected response {#expected-response-16} ```JSON { "searchResults": [ { "recordId": "0.d01c2117.1691175761.145422b1-01", "resultStatus": { "code": "OK", "message": "OK." }, "merchantResult": { "merchantName": "Ethoca Threads", "address": { "line1": "1485 Pea Green Road", "city": "Austin", "postalCode": "78681", "countryCode": "USA", "countryName": "United States", "countrySubdivisionCode": "TX" }, "description": "Ethoca Threads Desc", "websiteUrl": "www.ethocathreads.com", "merchantCategory": { "code": "5999", "description": "MISCELLANEOUS AND SPECIALTY RETAIL STORES" }, "logos": [ { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/merchant/6c437557-4d44-4951-b86a-75f7639ffcda.png?size=400", "type": "MERCHANT", "altTextTag": "Ethoca Threads Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/industry/34303650-630b-46b0-82c2-e01cbced3d18.png?size=200", "type": "INDUSTRY", "altTextTag": "Family Apparel Logo" }, { "height": 400, "width": 400, "url": "https://sandbox.content.ethoca.com/b/industry/34303650-630b-46b0-82c2-e01cbced3d18.png?size=400", "type": "INDUSTRY", "altTextTag": "Family Apparel Logo" }, { "height": 200, "width": 200, "url": "https://sandbox.content.ethoca.com/b/merchant/6c437557-4d44-4951-b86a-75f7639ffcda.png?size=200", "type": "MERCHANT", "altTextTag": "Ethoca Threads Logo" } ], "merchantLocation": { "latitude": "30.3004", "longitude": "-97.7522", "type": "ADMINISTRATIVE_AREA" }, "dataPolicy": { "cacheable": true, "cacheExpiry": "2023-08-05T19:02:41.885+0000" }, "resultStatus": { "code": "MERCHANT_FOUND", "message": "Merchant results provided." } }, "callCenterDetails": { "resultStatus": { "code": "TRANSACTION_AVAILABLE", "message": "Call Center Details available." }, "url": "https://sandbox.consumerclarity.ethocaweb.com/callcentreapi/en-CA/index.html?locale=en-US&ts=1691175761&key=c0775db9-7bf6-4769-b021-f7e162d7652d&iv=dV99D7fSUqYG4oiWfWcqwQ&data=hO_070b6Kq3LI9FEKLvVP_leAkyt9bxFUHNP90qerjsBtJVRm-Y_z863OKt7wBiFRINgnjAGCse0TJ6ye4R9oqxHltOm1jbh5HCHhJdzmXyeW_FjRf_jX6pzUhLNG5Ha_V5zftwkMv0VQG2vj7CCkqnkR_YjlSUXd8CoWYLZnD0DgcP24woNTZ58Ba5Cx8uaDPyqQ1WPpdPWisj3gu0Bb6CrOzDM9uF_osPle1ttMGqGGqZpu0GhXQxRJy_8chR6Kzguhyk3evBMiq7LgK5INuRr3F-3TQjo4cjYFG_jL27-hUbqRcsXqDfd0gqylv2hCi83vrN5trunAW0J1aFybQcp02RZS8hiOYuC3bWhLaIuW7fDkzEQGrm1hhDq3xMz7R6ERCt7SPyePpBNS92ZLgNaLDMXPkZqefHUoBdACp8lcnLzS-tMZqaP3zHxgqkd2SUC_mRudujqtpGajsvxZ73CV8CXoxk0jhr6LXL-gy8Z3Hy2roUf5kRrDRRcdtgC22fQipM5mHw5ellJtLoGozsY4cBlRlFvIHeZW0SZWGZYwjjTpm7QwKeJoF6jSle2J_7vkp3-ai-gO6PnxTavIAU2uvtUL28MuVUBswaOt8LdhfpGlMC39cAfXtsWsyJprJqiKdNchDd-07YosMVF0egBWq7Wo_nat1wzluWwuGoXxmcloZUlh18hcdzwDqY4Qws6k9_72f0ktf7qttUd6TG7gq4x5LFnIGthml3ftVWZNPXN7K1-fLE6Dz4abtNkZRyYS07An6xt26Zp-Q&access_token=eyJ4NXQjUzI1NiI6Ik1FbHpvRnQ0Ny00ZTNPQ1JhYW1kdHJBM0N5Zm9PTGFoM29XS0U3TzRBZmciLCJraWQiOiIyMDIwMDkyODExMjUwMC1TQUFULVRva2VuLUVuZ2luZSIsImN0eSI6IkpXUyIsInR5cCI6IkpXVCIsImFsZyI6IlJTMjU2In0.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.EMY2ktqlvbh90Lmu61g35zYPNxqqYCiZkTYhRB_UyNW5WurHnvzSGGRLDO8Jjnc5litebQi8Yl7KwWLET42Q5FJjEk_5bEm4ok3lf26_jLaFwARXuvOCxXouC5CfqZp5FPbrcGIGJK5UhwsP7RmO9_i8qXe9UXTqi0aWsXbWCBHQa4X9hlRA21RYWTQi7FFMtNhtjKr5VoPHL19yKwXnGkhhTnm2_CO5OcqqMN1FeUOiG8bKqLhWBvtQXVjYmn-_RkhuSradaNDf-9STKHNOP-0RP1EntKVQUB0REBjyXrVwuG_uPLfw59wDnlPSlGBLJXJD8OJy3e1GaCqS9XBcHA", "contentType": "TRANSACTION_DETAILS", "expiresOn": "2023-08-04T19:17:41+00:00" } } ] } ``` #### Call center URL returned for test case 17 {#call-center-url-returned-for-test-case-17} ![Call center URL returned for test case 17](https://static.developer.mastercard.com/content/consumer-clarity/documentation/img/call-center/tc17.png) [Back to top](https://developer.mastercard.com/consumer-clarity/documentation/testing/test-cases-call-center/index.md#test-cases) ## Next Steps {#next-steps} * [Testing](https://developer.mastercard.com/consumer-clarity/documentation/testing/index.md) shows you where to find other types of test cases that you can run. * [API Reference](https://developer.mastercard.com/consumer-clarity/documentation/api-reference/index.md#apis) provides details about all of the fields and values in the Consumer Clarity API. * See [Code and Formats](https://developer.mastercard.com/consumer-clarity/documentation/code-and-formats/index.md) for detailed information about error response handling.