# Support
source: https://developer.mastercard.com/bces-service/documentation/support/index.md

## FAQ {#faq}

An API to check the benefits a cardholder may have and details associated with that card or BIN. A Issuer/vendor can check if the cardholder is eligible for benefits and retrieve the rich content like including Images, Short Description, Long Description, T\&Cs link and Privacy link.. Issuers, Service Providers and Merchants are all potential consumers of this API. To test the Benefits Content Eligibility API in the Sandbox environment, you create a project, generate sandbox keys, and use the test data. Refer to the Getting Started guide for details. This data can be used to retrieve products, product details, benefits, benefit details, issuer details, policy and coverage information that is assigned to a cardholder's full account number or to the card account's BIN/Product combination. The full card number or BIN number. The date for which benefits are to be determined. Defaults to the current date if not provided. Date format is mm/dd/yyyy. The typical data format used in the Benefits Content Eligibility APIs is JSON Benefits Content Eligibility API is a global product and is available for all markets. In order to start a project using the Benefits Content Eligibility API, contact Mastercard Representative/Account Manager or send an email to [eligibilitysupport@mastercard.com](mailto:eligibilitysupport@mastercard.com) For pricing information on Benefits Content Eligibility API, contact Mastercard Representative/Account Manager or send an email to [eligibilitysupport@mastercard.com](mailto:eligibilitysupport@mastercard.com) Pre-production test environment containing the latest pre-release version of the real APIs, intended for full integration prior to moving to production. Full production environment containing the latest production API release.

## Get Help {#get-help}

### Contact us for technical support. {#contact-us-for-technical-support}