# Onboarding Checklist
source: https://developer.mastercard.com/account-catalog-services/documentation/onboarding-checklist/index.md

This guide outlines the end-to-end process, Service Level Agreements (SLAs), and requirements for moving your Account Catalog Services integration from the Sandbox environment to Production.
Note: The SLA timeframes documented on this page apply uniformly across all regions, product tiers, and risk categories. There are no region-specific or product-specific variations for the Account Catalog Services API.

### Prerequisites {#prerequisites}

* Completed integration and testing in the Sandbox environment with a 100% success rate.

## Step-by-Step Workflow {#step-by-step-workflow}

### 1. Contract signing and agreement {#1-contract-signing-and-agreement}

Once you have completed Sandbox testing, execute the required Mastercard Customer Agreement. No separate KYC or compliance review step is required for the Account Catalog Services API. Standard business verification is completed as part of the contract signing process.

* **Artifacts needed:** Signed Customer Agreement Form, Business Registration details.
* **SLA:** Contract processing takes 5--7 business days from the time you submit all required artifacts.   

This step is complete when the contract is signed and returned by Mastercard.

### 2. MTF (Mastercard Test Facility) validation (if applicable) {#2-mtf-mastercard-test-facility-validation-if-applicable}

After the contract is signed and your MTF project keys are generated, execute your final integration tests against the MTF environment.

This step is complete when the Customer Implementation Service (CIS) team has verified your MTF tests.

### 3. Technical promotion and Production enablement {#3-technical-promotion-and-production-enablement}

After successful sign-off on Sandbox or if applicable MTF validation, request Production keys via the developer portal.

* **Artifacts needed:** Production Key Request Form, [CSR (Certificate Signing Request)](https://developer.mastercard.com/account-catalog-services/documentation/api-basics/index.md#client-authentication) for production certificates, and your application's public IP addresses for allowlisting.
* **SLA:** Technical promotion and approval of production keys takes 3 business days upon submission of the correct artifacts.   

Once approved, Production OAuth and encryption keys are available for download from your project dashboard on [Mastercard Developers](https://developer.mastercard.com/dashboard). You will receive an email notification confirming that Production access has been activated for your project.

This step is complete when Production keys are downloaded from the portal, the activation confirmation email is received, and your application is live using the Production base URL.

## Escalation Paths {#escalation-paths}

If these SLAs are exceeded or you encounter blockers during onboarding, use the following channels:

* **Primary Contact Channel** : Use the Get Help button on the [Support](https://developer.mastercard.com/account-catalog-services/documentation/support/index.md#help) page to contact support or reach out to your Mastercard representative.
* **Escalation Path for Missed SLAs** : If your contract timeframe (5-7 business days) or technical promotion request (3 business days) has exceeded the SLA without resolution, escalate by forwarding your original case to **[Integration_Escalations@mastercard.com](mailto:Integration_Escalations@mastercard.com)**.
* **How to escalate**: Include "SLA EXCEEDED" and the original ticket number in the email subject. You will receive an acknowledgment response within 24 hours.